Beware if you plan to stay at Hotel Istana. When I had stayed there in Mid of May 2008, I found a couple of bedbugs (a kind of blood-eating insect) crawling on my bed sheet. I also found two cockroaches in my room; one on the minibar and another in the bathroom. So, if you don’t want to sleep with... more

I loved our stay at the Istana hotel. Although check in was a bit slow, the staff was very professional and helpful. The buffets are very large with all types of food of a very good quality. When it began to rain, the reception offered us their umbrellas. Nice rooms with a spectacular view on the petronas towers. Nice location.... more

We didn't have enough umbrellas when we were reaching Hotel Istana and there were 6 of us. So 2 of the guys ran ahead to the hotel to see if they can borrow some umbrellas for us. Hotel has no umbrellas to loan though we are guests and we were due to check-in soon. Hotel also didn't offer to send... more

Good central location. Very good staff. Good restaurant. Rooms are wide and clean. Furniture and amenities well-worn. Internet OK. Breakfest good. Good price. I would stay here next time. more

My wife and my stay at Hotel Istana was wonderful! The room we had was extremely comfortable and had a magnificent view of the Petronas Towers. The staff was amazing. When we arrived I soon found out that I had mistakenly booked for one night when I had meant to book for five. In talking with the manager we learned... more

Extremely friendly and helpful staff, very clean rooms, AMAZING large and bright bathroom. I also loved the complimentary fruit basket, bottled water and daily newspaper. Breakfast buffet was good, with food for every taste and need such as rice, halal meats, cereal, fruits, curry, eggs, hashbrowns, pastries etc. The location is also excellent - the hotel is situated between the... more

I have checked the website, I have spoken to travel agents and everyone had good things to say about the hotel. I booked to stay there for a week. When we arrived, we were greeted by lovely staff and a grand lobby. Everything was coming along nicely. At the check in, despite what the travel documents said, we did not... more

We stayed at the Hotel Istana for two nights before flying to Langkawi for a beach break. After reading many negative reviews I felt a little apprehensive when we arrived at the hotel. However, the lobby was clean, fresh and very grand, the reception staff were extremely pleasant and check in was easy. We arrived early morning and our rooms... more

We arrived in the evening after a twelve hour flight to a lovely reception. Truly wonderful staff,kind, obliging and very helpful. The room was large and clean, the only drawback was the rooms were a little dated. They could be fab with just a little bit of a jazz up.The breakfast was good great choice and always someone to help... more