Front desk and phone staff rude and abrupt. (Only one gentleman at front desk was nice/helpful and he looked as if he was still in training.) We were told that because we booked through Hotwire we had to take whatever they had and there was no guarantee for room type. Female at front desk was rude and made it sound... more

I called the main number to book the new Holiday Inn Express East, and somehow got this hotel instead. The shuttle service leaves much to be desired. If you have a plane to catch, make sure you get on the shuttle to be to the airport early. They told us they would take us in 10 minutes, but it was... more

No real complaints. Free breakfast as a Priority Club Member. The breakfast buffett is nothing to jump up and down about, but it is not bad. The service however, for breakfast, if you do order something, leaves much to be desired. Very friendly waitresses, but not speed demons by any stretch of the imagination. If you are staying here, you... more

I have absolutely nothing bad to say about this hotel. I am currently traveling cross country (NY to SF) and I find this hotel that I pre-booked on Hotwire (not a plug, but discovered their service on this trip) and this is an above average Holiday Inn. NOT to be confused with a HI Express. This is a full-service hotel... more

When I called to request the shuttle service, a friendly voice seemed more than happy to pick me up at the airport. This was encouraging, I was tired and eager to check in. Irene was cheerful and gave me some details about the service available at the hotel. Avi checked me in, he was very professional and personable. I felt... more

I always stay at the new HI Express when I come to Amarillo, but they were sold out this time. I looked at Trip advisor and saw some bad reviews about the HI and was very concerned. Upon check-in, I notice the hotel lobby is undergoing some remodeling. The staff was very friendly and I received a gift bag with... more

My husband and I recently stayed (Feb. 8, 2008) at the Holiday Inn Amarillo I-40. We booked through Hotwire, which had given this property 3 stars, so we thought we were getting quite a deal! The people working there were very friendly, and the hotel itself was clean. Unfortunately (or fortunately, depending on your point of view), the hotel is... more

Okay, we were a walk-in, but our "Priority Club" membership seemed to garner an edge at the front desk, as we were offered a free drink or free breakfast with our $99 room. This was $30 more than the Quality Inn we had just previewed (and rejected), and since past experience with Holidays were not bad, we thought we'd skip... more

I purchased this room off Hotwire for $39 and they claimed it was a 3 star room. Pros: Hotel staff were friendly and helpful. They have a "Pillow Menu" where you can select all different kinds of pillows for your stay. The living space of the room appears renovated with modern linens, newer carpeting, and a nice sofa. The king... more