the sort of place you end up in when relying on agents, in my case Journey Latin America of UK, wouldn't use them again although local agents were fine. The hotel was dreary, food basic, room ok, I did have a herniated disc and the kind willing staff did everything they could to help with doctor, pharmacy etc which helped... more
Management response from
pestana, MANAGEMENT ASSISTANT
Dear Customer,
At first, we would like to thank you for choosing Pestana São Paulo Hotel and for sharing your opinion about our facilities and services. We regret, however, that some of our products and services did not reach your expectation, specially the general decoration of the hotel. Certainly, your comments are very important, and will for sure, help us...