Please don't bother with this place. We booked only to find out they had cancelled our reservation. Apparently they do this often. Staff were exceptionally RUDE You book your room for $350/night. Someone else shows up at the hotel offering $500. They cancel your room and give it to the higher paying guest. S more

This is a dangerous place to stay, and the hotel staff was careless, rude and negligent, and completely ignored our safety. Here's what happened: Upon checking out of the hotel (The Intercontinental Grand Mumbai at the Airport), the hotel staff refused to help me get a taxi, despite my repeated requests for one (which was shocking to say the least,... more

Stayed at hotel for one night on the way back to Singapore,the check in staff very polite we asked about a late check out the next day as our flight was late in the evening they were extremely helpful said that we could check out at 4.00 without having to pay the late check out fees(all without prompting or pleading... more

Looks fantastic,but the service is awful. The staff can be downright rude and don't seem to think that they are there for any kind of 'service'. My colleague had the Do Not Disturb sign on and a porter walked in when he was stark naked. There are plenty of other hotels close to the airport and you can be sure... more

This has to be the biggest hotel I have been to. From the lobby, I looked up in sheer amazement of the rooms flanking all four “walls” of the fortress. Seven floors in fact! The service is excellent and up to the typical 5 star experience of properties in this area and unlike the incompetent competitors (see my Mumbai, Hyatt... more

Had an amazing 7 weeks in Goa with an overnight stay at the Grand, Mumbai ready for our flight back the next day. Admittedly we booked a suite but the value for money was amazing. We were promptly met at the airport with limousine transfers and were taken to the 6th floor (club lounge) to be checked in. All very... more

Like the last two reviews suggest, the Grand is a terrific hotel, and we find it hard to understand the negative criticism in the earlier reviews. Our stay was booked for us as part of a business trip, and having read some scathing reviews, we would have been put off if we had had the choice. Instead, we found the... more

We arrived on a domestic flight to Mumbai at 7PM, and had the next (international) flight 9AM in the morning. So, the hotel was very conveniently located close to the international terminal for such an early flight. Service at the front desk was swift and professional. Room was very nice and quite large, containing all the amenities one can expect... more

I travel a lot and was almost scared off by the negative reviews here, but I stayed 4 nights and had a terrific experience at this hotel. The lobby is beautiful, service excellent and breakfast extensive. My room was spotless, well decorated and extremely comfortable. The business facilities were complete and reliable. The Intercontinental also had one of the best... more