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Metropole Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 32 reviews
32 Reviews
5.0 of 5 stars
14
4.0 of 5 stars
9
3.0 of 5 stars
2
2.0 of 5 stars
3
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#38 of 169 hotels in Cape Town
  • Address
    38 Long Street
    PO Box 1073
    Cape Town 8001
    South Africa
Check Rates: $171 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 32 traveler reviews
  • What to Expect:
    • 4 based on 19 reviews Rooms
    • 3.5 based on 19 reviews Service
    • 3.5 based on 20 reviews Value
    • 4 based on 18 reviews Cleanliness
    • 3.5 based on 3 reviews Dining
  • Recommended For:
    • 40% based on 24 reviews Young singles
    • 40% based on 24 reviews An amazing honeymoon
    • 30% based on 24 reviews Families with teenagers
    • 20% based on 24 reviews Older travelers
    • 10% based on 24 reviews Families with young children

Reviews of Metropole Hotel

( 1-10 of 32 )
5 of 5 stars
Vancouver
Jun 27, 2008

A previous review posted 2007 but pertaining to 2006 described a loss of two one hundred dollar bills from a locked safe. During our stay in early March we kept a large amount of cash together with expensive electronic equipment in the safe in room #301. Since the code for the safe was known by me only, and since the... more

1 of 5 stars
Washington DC
May 25, 2008

I booked this hotel a few weeks in advance and prepaid by credit card. After a 30 hour flight I arrived at night to be told that there was a water leak in my room and they had no rooms available. Another clerk told me that they gave my room away to someone else. At 10:30 p.m. at night I... more

Management response from
MetCapeTown, Owner

The Metropole Hotel very unfortunately double booked Mr Ziyad Motala. A junior staff member decided the best way to handle the situation was to blame it on a maintenance problem. This is contarry to the hotel's policy (honesty is the best policy). A senior staff member rectified this with Mr Motala and apologised, as did our General Manager. The hotel...

5 of 5 stars
Buenos Aires
May 7, 2008

A friend recommended this hotel to us because of its design, boutique ambiance, good service and location (we went for a business meeting to Cape Town and also wanted to have great fun in the city). It was even better than what we expected! An all rounded hotel (luxurious, affordable, great staff, very friendly and well informed, a minute walk... more

May 4, 2008

Checked in to this cool hotel in Cape Town. Me and my friend only stayed 2 nights before we had to move on. It was kind of a cool interior both in lobby and the rooms where great! After check in we went to explore Cape Town and it is a great city with heaps of attractions to see. During... more

2 of 5 stars
Lewes, East Sussex
Jan 16, 2008
1/1 found this review helpful

Our stay at the Metropole was supposed to be a real treat at the end of our South African honeymoon. From the outset it was disappointing - in stark contrast to the warm welcome we'd received everywhere else on our trip the staff here were cold and bordering on surly at times. Any time we asked for their assistance with... more

4 of 5 stars
Los Angeles
Dec 31, 2007
1/1 found this review helpful

The Metropole is a nice boutique hotel in a great downtown location. Stayed here 4 nights and the rooms were clean and modern. The restaurant and bar were also a great place to relax and dine. The hotel is located near the tourist imformation office and the Greenmarket Square, which made it convenient for my stay. more

Oct 27, 2007
1/1 found this review helpful

Great service, good food and fashionably chic bedrooms. Perfect city centre location complete with trendy bar and restaurant - you wont need to leave the building! The staff went out of their way to accommodate us and to help make our stay enjoyable. more

5 of 5 stars
Chicago
Sep 22, 2007
2/2 found this review helpful

Wow, I was very impressed with the Metropole hotel. It is a trendy boutique hotel that appears newly renovated and is centrally located on Long St. in downtown Cape Town. We got a Superior room, which was a spacious corner room with a very welcoming feel to it. It had a comfortable king bed with a nice white down comforter.... more

1 of 5 stars
Hong Kong
Sep 16, 2007
7/7 found this review helpful

As other reviewers have noted, this hotel is very funky looking. The restoration and design is very nice indeed, in the lobby, rooms and cafe, restaurant and bar. However, this is a hotel where appearance is not matched by substance. I had so many problems here I doubt I will ever stay again, despite regularly visiting Capetown, which is one... more

Jun 9, 2007
1/1 found this review helpful

I had a wonderful in this small funky beautiful hotel. Right from the start the colours captivated me (there is some obvious thought behind the strong colours of the bar and the cafe, in contrast with the calm combinations used in the restaurant and the rooms). The staff is well informed, helpful and friendly. It was nice to be in... more

Reviews of Metropole Hotel

( 1-10 of 32 )
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Metropole Hotel Address

38 Long Street | PO Box 1073, Cape Town 8001, South Africa