Must admit not a bad hotel. It didn't start well though. Reception lack organisation and there was only 4 couples waiting to check in! Frustration all round and arriving late didn't help. They handed out sandwiches when we arrive but since my wife is gluten free that did help. To there credit after I had to deal with a few... more

Myself and my boyfriend along with another couple stayed at the Kempinski in Bansko for a week in March 2008. We all had a fantastic holiday and could not fault the hotel at all. The hotel was fantastic and very reasonably priced (we booked through bookableholidays.co.uk). The rooms were of an excellent size, clean and very comfortable with lovely views.... more

We stayed at the Kempinski Grand Arena for 1 week from the 28-1 March 2008. The hotel was lovely and the staff were very helpful. The food selection was very good but some of the dishes werent to our tastes. The hotel is right next to the Gondola but if you don't get there by 8.10am, the queue can take... more

A group of seven of us stayed at the Kempinsk during a skiing holiday in Feb 2008. The hotel is in a great location right beside the gondola. The staff were very friendly and helpful and considering its high rating prices at the bar were not too expensive and spa facilities were great after a hards days skiing. We only... more

This is the third year in Bansko and our second year staying at the fantastic hotel Kempinski. As well as this hotel maintaining the high European standards it is so conveniently situated by the bottom of the gondola, great for that moment when you come off those snowy slopes and all you need is that....beer. The rooms are very nice... more

Stayed at the Grand Arena for 7 days in feb and found it a very pleasant stay overall. I think you take pot luck sometimes with this hotel when reading other reviews as we never had our toiletries replaced and only had chocs and a turndown service at the weekend. We also had a prob with our shower cubicle not... more

We stayed at this hotel for 7 nights last week - having read the reviews we were looking forward to a little pampering after skiing! On the positive side, the hotel is in a good spot just by the cable car, the guestrooms are fine, breakfasts were served until 11am (big bonus) and the indoor pool/steam rooms were nice. However,... more

Stayed at the hotel in Feb 08. The hotel itself is quite nice and the rooms are above average. The food is generally excellent. Spa facilities were good, but it doesn't take a genius to work out that the areas connecting the various saunas and steam rooms should be kept warm and not cold. I have to say that the... more

Having landed at Sofia airport and passed by the high rise blocks of the city you could be forgiven for questioning whether a truly luxurious 5 star hotel really exists in Bulgaria - however having endured the 3 hour transfer your patience will be rewarded if you are staying at the Kempinski. Having read previous reviews I was expecting the... more