When I arrived at the Angeleno at 2:45 p.m., they didn't have a room for me. Check-in was at 3, but I've never arrived at 2:45 somewhere with nothing available. No problem, I figured. I'll just change, take a dip in the pool for a few minutes, and I'll be all set. I came back in at 3:15, and they... more
Management response from
Benjamin_Malmquist, Assistant General Manager
Dear ChinBoston,
On behalf of all of us at the Hotel Angeleno, I want to thank you for taking the time to complete the customer satisfaction survey. I wanted to follow up with you personally, as you are a most valued client and I appreciate receiving your feedback.
First of all, I would like to apologize for the inconveniences that...