When my 80-year-old mother and I were making plans to attend my sister's graduation ceremony, I asked my sister to pick a hotel near her home and to make the reservations for us, When she had done so, I googled the hotel name and up popped this site, with warnings about the grumpy manager and his bizarre maid policy. "Oh,... more

I agree with the other reviews that the staff are extremely rude. I tried to book a room and requested a King size bed for my husband, myself and our 8 month old baby. I requested a roll away bed for our 9 year old daughter. the person that answered the phone suggested we get a suite and I informed... more

Over the last 7 or 8 years we have stayed always at the Hillside Inn. Our experiences have been stellar! My elderly Aunt and Uncle, who lived in Santa Rosa a few years ago also had a very good experience after half of their house burned down and their Insurance Agent arranged for them to stay an extended amount of... more

I read the review on the owner/manager, and I thought, well, that won't affect me. But I guess I was wrong. We stayed there two nights, and on the first day, I went to the office to say that we didn't need maid service the next morning, that we could take care of ourselves. The owner/manager said we had to... more

My parents are Santa Rosa locals, but we were going to stay at the hotel so my 3 small children could have a chance to swim. My children had run out of the room to look down at the pool. We had them come inside because we know that it's not okay to have children running in the hallway. Once... more

The staff was less then friendly. Shortly after leaving (on route to the airport) we noticed we had forgotten something. When we called a few days later they mentioned that they hadn't seen the item and didn't offer to look (even though we knew where it would be). When we called again a couple weeks later, after the managed checked... more

We were local residents in the process of moving out of state. We had to find a motel to stay in for a week after we put our house on the market because I had to attend a wedding the day before our move. We went by the Hillside Inn about a month before we needed the room to make... more

This is our second visit to the Hillside Inn and we won't stay anywhere else. The owners are caring and considerate. They know the area and gave great directions. The inn has a lovely pool and the restaurant offered prompt, tasty meals at a reasonable price. It's very kid-friendly and yet, very quiet and private. There's a Safeway grocery store... more

I am a Santa Rosa local, and recently sent my parents, a renowned professor and my mom, recently having undergone open heart surgery, plus their show-bred collie (pets are allowed at the hotel) to the Hillside Inn as our home was undergoing major renovation. When they arrived at the hotel on Saturday night, the manager noticed the pet, and forcibly... more