Ricardo was the shining star for the Reach Stay. The pool is clean, orderly and he sets a tone for fun. He has the music at the right level with the right songs that everyone likes to hear. His attitude is excellent and he is all about fun. He is so great with soft selling...the next thing you know we... more

Stayed for one night at The Reach in room with partial view of the pool and ocean. The hotel just completed a total rennovation. It is located at a quite section of Key West but within walking distance to Duval St. Room was big, super clean, and nicely appointed with modern furniture. Bed was wonderful, king size and with very... more

We stayed at the Reach Resort April 28th thru May 1st of this year. I was introduced through a promotion on Travelzoo but booked a promotion offered directly through the hotel's web site. I feel all the amenities offered were more than adequate contrary to some reviews. The beach area is small but maintained as I watched the crew grate... more

Like others, I read the prior reviews and was ready to cancel our reservation, but it seemed that the Reach was getting it together and we weren't bothered by the construction next door. Without a pool bar and service, we saved lots of $$, but it is well worth a few hours to sit at the Casa Marina beach under... more

We arrived at the resort earlier than check-in, but were not upset when our room was not ready, but things went down hill from then on . We walked to the restaurant/lounge to have something to eat & drink and were informed that they were closed from 3:30 till 5:00 to prepare for dinner. We went back to the front... more

Hotel is rennovated and clean. excellant front desk staff including Robin who is ver y good. Ricardo at the poolside was equally good. We very much enjoyed our stay. more

We were a little nervous about staying at the Reach after reading the reviews on this site but were pleasantly surprised after our 3 night stay. Things aren't quite perfect but moving in the right direction. Our room was very nice. Clean, quite, balcony overlooking the pool & ocean, and a ceiling fan (!!). The bathroom was clean and very... more

My husband, Mother-in-law and 1 year old daughter stayed here for three nights earlier this month. We previously stayed here in April 2006 and got married at their sister property, The Casa Marina in 2005. We were VERY disappointed in the changes they made to the hotel! We stayed in a boutique suite, the same room type we stayed in... more

My girlfriend and I stayed here for two nights having just stayed two nights at the Sheraton by the airport. The contrast was quite stark. I guess not so many people immediately check out of one location and then into another as we did and hence do not experience differences quite so soon. The Reach was more expensive, less friendly... more