The lobby was clean and the front desk staff very friendly and helpful. Plenty of parking close to the room. The room was a typical hotel room and of course there was the normal noises from neighbors and kids outside down the halls, but that always ceases after a while. TV had plenty of channels and cable too. They have... more

Pros: The lobby is classy and the floor and room I was in had recently been remodeled. The front desk staff and management were very customer service oriented. Good location and easy in and out to the main drag of Winter Haven. Ample exterior parking. Good cable reception and lots of stations. Cons: The exterior is in dire need of... more

I'm very picky about what hotels I use. I saw this Best Western by Cypress Gardens on Tripadvisor.com and booked it for a night. I thought the room was nice. Everything was updated and current and clean. The mattresses left something to be desired, but they weren't that bad. I had a hard time cooling the room off after a... more

What a dump! The matresses had seen better days. In fact the frame on one of the beds was broken causing the matress to slope in a downward fashion toward the head board! The water was horrible! I do not think they even had a softner. It tasted of Sulphur so bad it was undrinkable. Which is bad for me... more

We were the wedding guests some coming from out of town and out of state for Sky & Ryan's Bok Wedding . The Reception was wonderfully catered there where the catering staff made the event both personable and memorable. The Bridal Suite was huge & sweetly romantic. Our Rooms were comfy and nice especially my first room. The Bar had... more

I was a little nervous about this motel because of other comments, but it was just great. The lobby was beautifully decorated for Christmas, and the people were friendly and helpful. We were upgraded to a room with a balcony (a wonderful spot to eat the free huge continental breakfast) with a view of the park. The shuttle to Cypress... more

Visiting family friends in Winter Have a booked the Best Westen at Cyprus Gardens, I must say the hotel wasa plesant suprise. The room was decent and clean, the pool huge, the lobby bar had live entertainment and the restaurant looked really fancy. The staff was helpful and the free breakfast nice,,,all in all this hotel has a lot more... more

We booked here due to the fact that the hotel was close to Cypress Gardens. We had not been to Cypress Gardens for a couple of years and were surprised to find that there had been so many changes in the area. When we arrived at the hotel we were a little concerned that the parking lot was overflowing. However... more

Wow was I relieved when nothing had really changed since last year. Don't know where the bad reviewers are coming from. No it's not the ritz or westin but has plenty of ammenties and great staff for the price. Great pool and nice band in bar at night. Love the shuttle to Gardens and room with micro/fridge. Brought my sis/bro... more