Those older reviews are right about the excellent food, the great view, and the older conditions of the hotel. It is becoming a Quality Inn and getting a major overhaul to meet those standards. There are new owners who purchased in February and they are excited about upgrading the rooms, beds, lobby, etc. and the service (excellent). Make sure to... more

The view is beautiful, the lake is wonderful. However the service and the state of the hotel on a whole is down right terrible. When we walked in, the staff was cold and unwelcoming. The rooms and hallways were dark and gloomy. The state of the Inn was in shambles. When you first drive down the driveway, the first thing... more

We had an overnight stay here last month in one of the lakeside rooms on the ground floor. This was clean and spacious and the beds were comfortable. It was nice to chill out on our personal deck overlooking the lake. There was a swimming pool here which looked quite clean. Best of all was the Bombay Indian Restaurant on... more

Keep those lousy reviews coming, because this place is terrific. Unassuming, a very good Indian restaurant on the premises, and on a beautiful lake with many rooms overlooking it. You can sit on your porch overlooking the lake and read or think, take out a canoe and paddle around it, or head off to Tanglewood and Berkshire hikes, which are... more

Very officious reception staff...room not prepared...it was cold and stale...when I said that we would not be staying, they charged $30 cancallation fee...restaurant not open that night nor the bar...one of the reasons that we booked....do not stay here more

A very old and quaint property. The floors squeak, the hall walls need fresh paint, etc but it is sorta OK for a 1 night passthru. But make sure you pay under $60, or go elsewhere. The furniture is not moved in the rooms when they vacuum, so the dirt is obvious. The edges of the floors in the halls... more

You never get a second chance at making a first impression. And that went both ways in the Black Swan Inn. My family and I had been in the car most of that day when we arrived around seven that night. And, granted, I had thought better of shaving that particular morning, so I must have looked a bit haggard.... more

$220/per night last weekend was a bit steep for this hotel but unfortunately we did not have a chance to make reservations earlier at a different location. Since it was so hot the prior week, we also restricted ourselves to a place with a pool, only to end up having great 70ish weather that was a little cool for taking... more

The Black Swan Inn is a very nice alternative to the $200/night B & B’s that populate this area. No, it's not a Hilton, yes, there is a tarp over the restaurant skylight and there are cabins on the property next door but so what? Our room was clean, big and nicely furnished with a beautiful view of the lake.... more