I plan training events for my company in the midwest. Inititally, we wanted to offer the training in Boston, but all hotels were booked for a national microbiology conference; therefore, we ended up in Natick, based on a colleague's recommendation. I know that recent reviews of the Crowne Plaza have not been glowing, but I have to say that our... more

I am sure some of you would wonder, as to why am I writing a review in June, when I stayed there in Feb..... well the reason is that till TODAY (yes, till today) I am fighting with them about the charges on my credit card! Most of the staff is rude and "customer service" is obviously a word that... more

I can't say anything derogetory about the physical aspects of the hotel but the demeanor of the staff made for an unpleasant stay. We made our reservations directly through the hotel to secure a special graduation rate. When we checked in, they only had us confirmed for 2 nights instead of 4, even though I had a printout of an... more

Stayed two nights for business. Lobby and restaurant are rather dated, however, when I stepped into the room I was amazed. Extremely modern, sleek room. Beautiful bathroom with all the necessary amenities. Great bed, flat screen TV, free internet, good desk and workspace. Room service was quick, food very good and not overpriced. After staying in a number of Hiltons... more

This is a very nice hotel -- recently updated, with a very nice room and bath. The staff has been very helpful and pleasant. I'm attending meetings here, and so far it has been quite nice. They offer several amenities, including HDTV, newspapers, and the typical toiletries. more

My daughter and I spent a lovely two nights at the Crowne Plaza Boston-Natick. We booked for the Friday and Saturday after Thanksgiving to take advantage of the tremendous shopping opportunities available in the area. It was more than we'd expected. We are members of the Priority Club (free) which gave us a better room and more perks. The beds... more

Spent two nights here to save money from the expensive Boston downtown hotels. It was nice, clean, big rooms, but all best if you have a car. Mall and walkable restaurants all nearby if you don't. All staff were helpful when we needed assistance. We did not eat at the restaurants in the hotel. more

I stayed at the Crowne Plaza on business. The lobby of the hotel is very nice as was the room itself. The bed was extremely comfortable, and the room was well-equipped with complimentary items (toiletries, candy, etc.). I am rather meticulous when it comes to clean rooms, but the room I stayed in was respectfully well-serviced. The staff was very... more

This hotel is a perfectly acceptable place to stay. However its "#1 in Natick " rating is unquestionably to do with the fact that this is hardly prime hotel territory. Rooms are undistinguished, small and mine was at ground level which is something I do not like at all since passersby going to and from the parking lot can see... more