Very nice hotel! Fridge in room. Plenty of parking. Close to everything. Professional and friendly front desk staff. Rooms were clean. Our stay included free breakfasts but we didn't use that perk. more

This is (I'm ashamed to say) is our direct bill corporate hotel. Hadn't stay there in quite some time, since it was a Best Western. My God, what a dump. First room wasn't at allllll what I had reserved. So I'm on the second floor and the glass door from the rooms area to the elevator WON'T OPEN. Good thing... more

I could not believe my horrible stay with you at the West Springfield Clarion. I have stayed at many Clarions in the past and I have never experienced such poor service and response from the front desk manager. The food was terrible and the front desk manager hold us at the front desk for 20 minutes and she was talking... more

Older hotel badly in need of a makeover. Carpets in some hallways so old & stretched you need to be careful not to trip on them. Main sports bar staffed by a college kid who doesn't have a clue about customer service or keeping a clean bar - he'd rather talk up the bar or coworkers than service the customers.... more

This hotel is a dump. We booked a room for a Saturday night, to visit some old friends in western Mass. for the weekend. We arrived at 3:30Pm (3:00 check-in) to find a 25 minute wait to check-in. The outside of the building looked a little shabby (much deferred maintenance), but the lobby looked OK - in a low budget... more

even though they changed the name because it was bought by clarion they still had our reservation in the system and had no problems with getting the room we had reserved.found the breakfast a delight although there could be a little more to choose from i was very satisfyed.room was clean and comfortable as it was a buisness room.i will... more

I booked it as a best western soverign. no one told me they changed names. did not have the room i booked but gave me an acceptable room.hotel has potential with a future makeover. staff were helpful but overwhelmed. rooms were clean but worn.breakfast came with room,no bacon.location to all highways good. more

This is seriously the worst hotel I have ever stayed in. First, they gave us the wrong rooms. The rooms they gave us were dirty, and filled with other people's stuff. When they reassigned us rooms, one of the rooms was still dirty! The breakfast system was complicated--getting vouchers before food, and the breakfast itself was mediocre at best. The... more

Hotel is very dated. Rooms were dingy and worn. Heat would not work and I heard running water all night. It sounded like a pipe broke. The restaurant was mediocre at best. Door wouldn't lock correctly. This place needs alot of work. more