This hotel exceeded our expectations. It is located in a quiet area that we felt safe in. Staff was friendly and very helpful at our late arrival check-in, at breakfast (which was included) and at check out. Upon arrival there was fresh lemonade available in the lobby and a whole list of recommended things to do and see. Our suite... more

This is a great hotel, It was very clean, the staff was very accommodating to our group. more

Our stay went well, starting with a late-night check in and friendly desk manager. We were assigned room 224, which has a sign outside stating "Handicapped room", but did not have a wheelchair symbol. For that reason I don't know if there are other rooms which are more wheelchair accessible (the website didn't specify), but if you do use a... more

My family stayed at this hotel for 4 nights while visiting Boston , Salem and Cape Cod . We found the room ( 2 bedroom suite ) was both spacious and spotless . The staff were fantastic and did what they could to ensure our stay was as if we were at home . Breakfast had all the we required... more

I needed to stay in town for a week to do business for a startup account that we had. I absolutely fell in love with the Residence Inn. I was a bit hesitant at first, as I always am when I travel. I have stayed in a number of Marriott hotels but I never stayed in the Residence Inn. This... more

We chose this hotel based on price and proximity to Clark University. We will DEFINITELY stay here again next time we visit the Worcester area. Seems to be a new building, very clean and well maintained. Outstanding free hot breakfast buffet with healthy choices, including fresh fruit, yogurt, scrambled eggs, granola, etc. Coffee and tea available all day. Our room... more

This was one of the best hotel stays I've ever had!!! The staff was amazing!!! They were wonderful, polite, caring and really really helpful... From the moment we arrived we were made to feel really really welcome and like we were important guests... the rooms were really clean and obviously having the stove and the large fridge meant saved costs... more

If the bed (Room 223) had not been so uncomfortable, we would have given this hotel 5 stars. It was top notch in every other way. The bed was so bad (it had a huge dip in the middle), we finally fell asleep lying crosswise, across the "dip" (felt like a gully!). Ugh. Everything else was as you would expect... more

Bottom line - I agree with the other positive reviewers. This hotel has a lot going for it and I will stay there again on my next trip to Worcester. It is clearly a very new hotel - and it has all the new features that seem to be going into updated Residence Inns, stone counter tops, nice appliances, white... more