My wife and I decided on the Westin in Hilton Head due to the reputation of the Westin being a very nice/luxurious hotel. We mentioned three different times/calls when working out the details of our stay with the staff that this would be our honeymoon. We arrived upon check-in, and we mentioned it again. The room wasn't upgraded, nor were... more

This isn't a terrible hotel. It's just not up to Westin standards. The rooms are fine, the facilities are fine, the service is fine. Nothing, however, was excellent. The food in particular was pretty bad. After one dinner (forced to because of a massive thunderstorm), we didn't want to eat at the hotel again. The room looked a little shabby,... more

Stayed 4 days, last weekend in July. Did no research before going, purpose was business and pleasure, so I expected it would be typical Westin. Pro's Grounds are nice and pool area is great. Lots of outdoor seating for meals Well organized, responsive. mostly curteous staff Active hotel bar Wide Beach, good sand Ping Pong tables Good workout facilities Lots... more

This looked great in the pictures but we should have taken more note of the reviews. It WAS shabby. It hasn't been painted for years and the room was classic 80's. Rusty fittings and the bathroom floor was soggy. The room was a nice size but the balcony tiny and as a "Prime Ocean View" room it looked at the... more

If you are looking for a quality resort without the arrogance and price of an extravagant hotel, then you'll love this hotel. The staff was very friendly. The activities were abundant. The food was plentiful and delicious. If you are seeking a 5-star luxury experience, this isn’t the place for you. The hotel does need some updating, but it isn’t... more

Based on the reviews I expected a nice stay. My expectations were exceeded and we had a wonderful time! The staff went above and beyond at all times. The rooms were spacious and clean. They even upgraded us to an oceanfront view at no charge. We celebrated my sister's 40th birthday as well and they even sent champagne and chocolate... more

Was just at the Westin for a wedding. I would have NEVER chose to use my points at this hotel if I had truly known it's condidtions. First of all, it is in need of a major renovation! (which is planned for this fall - too late). The elevator is miles away from the front desk -you have to walk... more

Very happy with our long weekend at this hotel. Paid with Starwood points, so the rooms were free. Beautiful pool area -- beach access and gym were also great, as was the spa. The food was overpriced, but at least it was good. Concierge was very helpful. more

Hotel needs updating. They've obviously spent a fortune on the new spa, but I wonder if updating the rooms wouldn't have been a better investment. The air conditioning was unreliable - either too cold or too hot in both of the rooms we had in our group. The Carolina Restaurant is not the same quality as it's been in past... more