My husband & I stayed at the Grand Gateway in June of this year. When I informed the desk person that I intended to pay cash, I was informed that we would have to pay a $100.00 (cash) deposit in addition to the room price. I remarked that I felt that was pretty high. The desk person informed me that... more

We had read the +/- reviews but knowing how expectations can vary by folks, we decided to reserve 4 days to enjoy the Blackhills for our 20th wedding anniversary. The hotel is dark, the parking lot guest access door was still not fixed (noted in another review), the front desk staff defensive, and worst of all my wife had to... more

I just returned from this hotel today and I'm writing this review today because I've never stayed at a hotel where the attitude of staff members were so consistently poor. I checked in about 3 hours after I booked on Hotwire. The front desk person, Karina, said she didn't receive the fax she needed from Hotwire and that I would... more

I stayed at the Grand Gateway Hotel June 11-13, 2008. Upon arriving I realized the pictures online were very deceiving; the hotel is old and run down. I couldn’t see where the “renovations” had occurred. I checked in with the front desk ‘Manager’ Joni Mommaerts, who was rude and uninviting. She gave me attitude when I told her there would... more

There are so many personal touches and nuances to this hotel that I'm sure I'll forget to list many. I have been a travel agent for over 30 years, toured hotels worldwide observing them with a highly critical eye, stayed at some of the most exotic and expensive hotels and resorts, and experienced some of the worst places, as well.... more

The Grand Gatewat Hotel was an wonderful choice for our stay in Rapid City. It was not only beautiful, comfortable, and exceptionally clean, the staff was outstanding. We will definitaly be back. We highly recommend this great hotel. more

We stayed at the Grand Gateway this past weekend during the SD State Bowling Tournament. I can not say enough good things about the beautiful rooms and the wonderful customer service we received! We checked in late Saturday afternoon after driving in from 330 miles away. Upon getting to our room, we discovered that it was non-smoking, and as we... more

i spent 10 days at this hotel and found it very comfortable. the hotel is decorating very nicely and the bedrooms are clean and comfortable. the bedding is super and so are the pillows. they have a great upscale bar attached with karaoke nightly, and a resturant is right there. the hotel is convenient to everywhere and the area is... more

It was a rude atmosphere. The employees seemed t have a problem with assistance as if it was a job or chore to help a paying customer have a more comfortable stay. Yet it all began to get worse when I realized that my room was not fully cleaned and there was hair on my pillow. As if one customer... more