We found the hotel with no problems, it was well signposted. only a short drive from the heart of Loch-Ness. The staff were very friendly and helpful. the rooms were clean and spacious. the grounds were extensive and interesting. loads of space for kids with a play barn in the grounds, a petting zoo & a huge swing in a... more

This hotel required a 50% deposit of the room rate and after they'd taken my credit card details - charged me twice. The two charges appeared over 10 days apart. I repeatedly requested the issue be rectified but was ignored. I would up cancelling due to a sudden medical issue which prevented me from staying here but to date have... more

Nothing much to say on this place, the deposit I am still awaiting its return. as it was taken twice from my account and they said it was amistake, but mistakes you make better, I am still waiting 5 months later, dont give credit card details they use them later on to keep the business going and then apologise for... more

We stayed for 2 nights with our 4 young children and had a lovely time. great facilities for kids - trampoline, play area etc outside, monster club, indoor playroom etc staff were really helpful and friendly and more than happy to accomodate requests and help in any way to make our stay better. it's not always relaxing going away with... more

We booked the hotel after reading a review on childfriendly.net and as we have 2 young children (6 and 4) the Polmaily sounded ideal. Having booked the trip we did read some poor reviews of the hotel but decided to give it the benefit of the doubt as we had been made to feel very comfortable by both Ian the... more

This is a comfortable hotel in a lovely, tranquil setting with plenty to do. Tracey and Barry provided a warm welcome and excellent service - nothing seemed to be too much trouble. Thanks very much - we hope you'll still be running the hotel in the autumn. more

After searching on the internet for a 'family friendly hotel near Inverness' we opted for the smaller Polmaily House rather than one of the larger 'Butlins' style hotels (not that there's anything wrong with Bultins!) as we preferred a smaller, uncrowded place with better personal service to spend our Christmas and New Year break. And that is exactly what we... more

We had a very relaxing weekend break . The hotel is great for families with young children. Our girls aged 4,7,8 really enjoyed exploring the grounds, (the swing in the tree in the forest was a hit) the swimming pool, the rabbits, the trampoline and the kids club. We stayed in an annexe which provided a spacious place to stay.... more

This hotel told us by phone it offered free childcare facilities for our 2 year old and 6 month old. In fact, it only has a playroom which is UNSUPERVISED during the day. There is no free organised childcare during the day at all. The only childcare was a single member of staff sitting in the playroom from 7 to... more