Overview: Family member was having a procedure at the hospital and they had special rates here - think it was about $90 per night. GOOD: - Pretty close to the hospital. - In accordance with the suite concept, the rooms were pretty large with a full kitchen (looked out of the 80s), living room w/ TV, Couch, and Desk, and... more

Run down property that appeared to be in the midst of a renovation. Very close (less than a block) to I-30 but located in a very desolate area at night. First room we were given had a solid coat of thick black mold on the upstairs AC register. We called the front desk and got a new room. I should... more

I booked my hotel online. I booked an executive 2 bed 2 bath queen ste w/ sofa. this was what I wanted and really needed. But when I got there they gave me . one queen bed and a sofa. I told them I booked a different one. When the manager talked he explaned that some people decided to stay... more

This branch of Hyatt Hotels is definitely not worth your time or your money. My husband and I had confirmed reservations that they did not honor. We can understand over booking but sending us to a flea bitten run down hotel in Carrolton. Granted they paid for it but..... Give me a break. I wouldn't even take a shower at... more

Our 5 year old daughter has medical problems and was scheduled to have a procedure done at Children's medical center in Dallas. The hospital forwarded us a list of hotels in the area that offered discounts for patients families. Based on the price offered and proximity to the Hospital we opted to stay at the Hawthorn Suites. We found our... more

We stayed for two nights at this hotel. The rooms look like apartments converted to suites. The bed had some squeaks and it wasn't exactly renovated in the last couple of years, but the room was comfortable enough for the price. It was nice to have a balcony, but the garbage outside didn't help the view. We did not take... more

I was in the group of 9 ladies that stayed in this hotel on Oct. 15th. 1. Shuttle was not being used on the WEEKEND because they said they had no one to drive it! (this cost us more because we had to spend 30.00 a time for mini-van cabs x3) 2. They did not have the rooms that we... more

I was very dissappointed in my stay and experience there. before we left for our trip we confirmed our reservation for two, 2 bedroom/2 bath adjoining rooms. When we arrived they told us they only had one bedroom room suites available. After a while they managed to come up with 3 rooms to accommodate the 9 ladies in our group,... more

Upon arrival we were advised that our reservations meant nothing apparently. Our reservation numbers were 3096861683 & 3090511754. The person at the desk only excuse for the error was that central had made a mistake. We had a party of 9 requiring 2 bedroom 2 bath (adjoining) but they only had 2/1 bed rooms available. We required enough beds for... more