We booked through TravelZoo and got a super deal for three nights, about half price of their regular rate! We were aware of the poor staff reviews, but were pleasantly surprised; everyone was extremely helpful and friendly, always ready with a smile and greeting. And we were not dressed to match the decor and feel – runners and jeans. I... more

So here's a case of a hotel that thinks it is too cool to have to worry about customer service. I booked a two night stay specifically so that I could come in off the redeye (from Japan) and check into my room early. I do ths often, so I know my travel agency (AmEx) is good at making sure... more

I stayed at the Clift for five nights, and I recommend this hotel if you are looking for a hip, sometimes loud, and fun place to stay in San Francisco. The hotel is a few blocks from Union Square. I liken the Clift to a higher-end W hotel. Cool decor, young staff who are eager to help (much more so... more

I just returned from the worst hotel experience of my life. I had booked through hotels.com and requested a 2 double bed suite. When we got there, they said that they did not have our room for us, but they did have a king size bed. That was not going to work for the 5 of us. They then took... more

I really like this hotel. Stayed for 4 nights in late June, booked a deluxe room and was upgraded to a very nice and spacious studio king. Yes, the bathrooms badly let the rooms down, but overall I think this is a very good choice for a central, mid-priced, stylish hotel which has a clubby vibe. Staff were all exeptionally... more

The Clift is a very cool hotel in the heart of San Francisco. Everything is designed to be cool including the staff. People are friendly and helpful but beware unless you are from the beautiful tree you might not feel completely welcome. They also like to charge you for everything including internet access and bottled water which really annoys as... more

My boyfriend and I decided to stay there on a last minute whim over the holiday weekend (3 nights). I was very excited from the website and the trendy photos but realized that when we got there it was more show than substance. A lot of attention was paid to an incredibly modern decor but not as much to friendly... more

We ended up at the Clift because there were a lot of events going on in San Francisco the weekend we went, and every where else was booked. We hated it. The furniture in the rooms is really cheesy and cheap. Our friends' room was supposed to be an "upgraded" room, and when they saw our room, they realized that... more

The Clift is a wonderful hotel, but as the reviews reveal, you either love it or hate it. Here's my take: If you like to dress in Nikes, cargo shorts, T-shirts and baseball caps, you'll hate it. If you booked online with price being your only criteria and didn't do your homework, you'll also hate it. The decor is an... more