I stayed in the Palace during the last days of April, together with my husband, our son and his wife. We had reserved two bedrooms in the tower section of the hotel. Upon arrival we were upgraded to a two bedroom suite, which was fantastic and very big, with terrific views. The service was just incredible, everything we asked for... more

First of all I have to say that the lobby was astonishing. Unfortunately other things about this hotel weren't as good. The staff was extremely friendly. Friendly to the point that it seemed extremely fake. There was one exception: at the business center we got treated extremely coldly and arrogantly. I have been travelling around the world a lot and... more

This was my second stay at this propert y and although the structure is beautiful and magnificent in its own right. the service the second time around left much to be desired especially after how well me and my fiancee were treated during our initial stay back in february. The difference was clear from the moment we arrived. Our first... more

I checked all the websites for the best price then called the hotel directly and they were cheaper and included free american breakfast! The hotel is great, large room, beautiful lobby, convenient location. Negatives were, small bathroom, poor breakfast with small portions and lack lustre service. We were also disappointed when we ordered two Manhattan cocktails from the bar and... more

If you can afford it, I was great. Got a "deal" of ONLY 395/night==415 after the Javits tax, etc. For one night arrive early and ask for late check out. There is a wonderful deli across Madison--Reuben's which can outfit you with great breakfasts and fresh soups that you can walk back with. more

This hotel is an absolute gem. Classy from the word go and the epitome of five star service. The check-in area was fully staffed so we got seen to quickly, the luxurious room had a spectacular view and we just couldn't find fault with anything. My only minor gripe is the in-room charge for internet useage. If low-end hotels can... more

Stayed at this hotel with my husband for 6 nights at the end of March in an Executive room. I would thoroughly recommend the Executive rooms, as you have access to the Executive lounge for breakfast and snacks throughout the day. The room was clean, the staff very helpful and friendly and nothing was too much trouble. My only moan... more

We were going to New York to celebrate our 25th Wedding Anniversary. My husband booked the NY Palace directly and told them is was our anniversary and he wanted a good room. From the moment we arrived staff were friendly and courteous. Our room was on the 35th floor and it looked directly over St. Patricks Catheral, the view was... more

We had a wonderful stay at this hotel. The location is great for sightseeing and shopping. The New York Palace is just one block from Fifth Avenue and Saks. Also Times Square, Central Park, the theatres on Broadway, Grand Central Station etc. is all within 10-15 min walk from the hotel. We had a standard deluxe room on the 22nd... more