I would not recommend this hotel to anyone. Service was unavailable. The attitude when a question was asked was inappropriate. There were not enough towels, soap, toilet paper or sheets. The pullout couch was so lumpy you could not sleep on it. The alarm clock and microwave did not work properly. There was no dishsoap, sink in bathroom leaked. We... more

While this is a lovely location, beware of the nonexistent customer service. God forbid you ask for an extra towel or a clean sheet for your room--the front desk people will look as if they've never heard such a crazy request. Our room wasn't ready when we arrived at 3 pm & we had to wait 1/2 an hour for... more

reading mixed reviews about this apartment/hotel, we were concerned about potential problems. When we arrived and saw the room, all was well. A large studio, modern decorations. Comfortable bed and pull out couch with comfortable and clean sheets and pillows. Basic but clean washroom and decent kitchen, also very clean with modern appliances. The studio room was very large and... more

Had a fantastic stay at the herald towers, would definately use your company again. only complaint was that we got no new towels, had to use the same all week, but then found out that is beause our booking did not exceed 7 nights- buit if you ask me- for that kind of place- it's worth washing your towels in... more

Had some reservations about staying here from other reviews, however all such reservations evaporated the minute we entered the apartment. (19th floor) All clean and very acceptable, kitchenette with fridge, cooker and microwave, fully equipped. Lounge area great with tv/dvd. Seperate bathroom.We had two kids with us and got on just fine. Location unbeatable, would definitely stay again more

Before i left for my trip I didnt know what to expect by reading some of the reviews on here. I was actually rather scared. When we arrived we came across the fact that the check in desk isnt on the first floor its on some other floor. The hall ways were also stuffy. But when we got to our... more

We were forced to stay here during an emergency housing situation -- so we weren't tourists, and therefore thought we could put up with some of the items brought up in the lackluster reviews. BIG MISTAKE The place smelled of smoke, and everything had a slightly funky film on it. By the second night we were sleeping on top of... more

I must admit that I was a little skeptical checking in, as the check-in office was just two guys with a cell phone and a bunch of keys sitting in a room. Otherwise, this was a really great hotel. The studio apartment was HUGE (for NYC standards) with a really nice cable TV, DVD, CD player. The linens were clean... more

Stayed at the Yourstay Broadway Apartments with my wife and 3 friends. The accommodation was a decent size and the overal condition of the apartment could have been improved with a lick of paint and a bit of tlc. Nonetheless, the price was very good and the location was amazing. If you are coming to NY in a group and... more