My husband and I went for his b-day in March,'07 and took another couple with us to celebrate. From the moment we arrived at the Ritz Carlton it was HORRIBLE! We had booked the 2 rooms over a month in advance and had requested rooms be located near each other. When we arrived in the afternoon the front desk said... more

Exceptionally friendly and courteous service. Great location for visiting French Quarter without being in the middle of it. Room clean, spacious and fantastic amenities in bathroo. more

I have nothing but good stories and memories from the week that we spent at the RCNO. The staff, from the moment we pulled up, were unbelievable. They welcomed us with a "welcome home" that was sincere, warm and kind. The bellstaff helped us find interesting places to eat that were off the beaten path and never failed to ask... more

We had reserved a room at the Iberville Suites which is attached to the Ritz-Carlton, however, upon check-in we were notified that our room was in the Ritz-Carlton. The hotel itself is very lovely and the staff was quite attentive and friendly. Our room was spacious, however, housekeeping seemed to appear irregularly and quite late in the day, which was... more

We had stayed at other RC properties in the US and abroad and always had stellar experiences. We were shocked when we had nothing but problems with our stay at the New Orleans property. Prior to our arrival they did not respond to emails with questions. Upon arrival, there was no porter, no doorman. At check-in the unfriendly staff sent... more

First of all with so many negative reviews to sort through I was really having concerns about staying here; however, for $131.00 for a Deluxe room how bad could a Ritz Carlton be, so I booked it and had a wonderful experience from start to finish. I normally prefer smaller hotels and inns, but this was the exception and as... more

This was our first trip to New Orleans since Katrina. We had stayed at the hotel two times before the hurricane. Our previous experiences were mixed. One visit to Maison Orleans and a second visit to RC. Service had glitches. This visit was fantastic. The rooms and service were exceptional. We were on the Club level and felt surrounded by... more

My wife and I stayed at the Ritz near the end of March and had a mixed experience. My wife labeled it "marginal/unacceptable", while I found it "annoying", but nonetheless had a great time in a lush, relaxing environment. On the plus side is the fantastic staff. They seem genuinely interested in personally making your stay as welcoming as possible.... more

Ritz Carlton, club level (the Maison Orleans). Very nice hotel, nice staff. The rooms were a little small, but that is to be expected in such an old hotel. The bathroom was large though, with a soaking tub and separate shower. The room had floor to ceiling windows, a very comfortable bed, and a fireplace (although I don’t think it... more