We were lucky to get a room here as a walk-in customer towards the end of June. The room was clean and the staff accommodating and friendly. My husband was given their nightly rate at the counter, and while the gal at the counter was filling out our paperwork he lamented our story "that our vehicle was just broken into... more

I should have known from my horrible experience in speaking to a front desk person when making my reservation that this was a big mistake. This hotel is in a very dangerous intersection--oh, and it does not even have it's own entrance--you have to drive by a strip bar and through a truck dealership to even get to the hotel... more

The staff at this hotel is incompetent. I was triple billed for a one night stay. The supervisor refused to help me and the manager and assistant manager are never actually at the hotel to help. I called both managers several times and neither one if them have bothered to return my calls. I offered my bank statement as proof... more

Being disappointed to find terrible reviews for such a great hotel, I felt the need to sign up on this website, upload photos and leave an honest review. Quick access from the freeway, close proximity to shopping and Cliff's (amusement park), chic decor, a fabulous indoor pool and 2-story waterslide all lend to this property's best quality: it's great for... more

I was scared to death to stay at this hotel after the horrible reviews! Because of miscommunication btw hubby and I, we booked our stay here before I read the reviews, which I never,NEVER do. I was so upset and our rate was paid and not refundable, so I resigned myself for the worst. We got there very early and... more

I booked this hotel in June for the Balloon Fiesta in October of 2006. I printed out my confirmation which showed a room rate of $117 and a 12.75% added rate during the Fiesta - still a good deal for that event! To my horror, I happened to see the horrible ratings of this hotel prior to my departure on... more

We held a meeting at this hotel in March. Our original verbal agreement with Peggy in Sales and Catering was that they would waive the $250 room rent if we exceeded $300 in food and beverage purchases. However, we never received our contract. After two more catering directors came and went, we finally arrived at the hotel the day before... more

This "new" hotel is NASTY! From the moment we entered the lobby, it smelled like old, stagnant water. The "water wall" is nasty. The clerk at the desk was NASTY-piercings and tatoos! Our children were shocked even! When we went to the restuarant (NASTY) for dinner, the waitress was NASTY-torn shirt and stained with food; the booth had food under... more

WHAT A HORRIBLE EXPERIENCE! From the moment we arrived, we could not find a parking place. The closest parking lot is the neighboring ALL NUDE GO-GO CLUB. This is definitely not a hotel you would take your children to! When we went into the hotel, the front desk girl did not even look up to see or greet us. She... more