The Westin La Canterra is a beautiful property perched on the hills outside of San Antonio with gorgeous views of the city and a fabulous golf course as well. We were booked here for one night on a return trip from the Hill Country to Houston We had stayed here on prior occasions and booked here based on positive experiences.... more

We stayed four nights and had several rooms for a family function. This is not even close to any Westin property I've ever stayed in terms of service or cleanliness. LaCantera has been sold to Gaylord (OpryLand Hotel; Gaylord Texan) and will be remodeled and expanded this fall. I wouldn't want to stay there during construction. I will never give... more

We have stayed at this hotel over a dozen times in the past and we are very sad to report that the hotel has suffered a dramatic drop in quality. Our experience started poorly at the valet line upon arrival where the valet had to be coaxed to assist us. The problem continued when they hotel "lost" our luggage for... more

As I drove up the hillside/driveway to this hotel, I thought "wow!" Great view - gorgeous hotel! But then it began ... I first waited for the valet --- who clearly saw me sitting there in my car --- to come and get my car. This took more than 10 minutes and I will attribute it to the fact I... more

I planned my sister's birthday here thinking we would get top service. It started off by taking 3 hours to check in. They said they didn't have the rooms cleaned so they upgraded us to the bungalo suits. Room service took over 1 1/2 hours to get. At the pool they didn't have enough umbrellas. My nephew is 5 months... more

We had a mouse living in our room while we stayed there and it only gets better... We checked in thinking we would have a wonderful relaxed weekend in the hill country,that wasn't the case, from the moment we checked in to the westin. Frist when we got to our king parlor room it was hot no air was running,we... more

We stayed at the La Cantera over Mother's day weekend, and I agree with other reviewers. The place has gone down hill. I am a Starwood Gold member but was treated like a second class citizen throughout my stay. When I asked if we could be upgraded, the clerk emphasized that it was subject to availability and none was unavailable.... more

We stayed here with the kids for a long weekend in April. This was our second stay at this resort. The hotel property is beautiful and it is in a great location, close to shopping, great restaurants, Fiesta Texas. We at at Francescas and didn't care for it. The meal lasted 3 hours - we enjoy leisurely service but frankly... more

I just returned from my girls weekend (see forum for full trip report) and my opionion of the Westin LaCantera is mixed. Positive: The location rocks....just on the edge of town right next to fabulous mall and tons of good suburban restaurants. I love "wide open spaces" and the hill-top resort is gorgeous with fabulous panoramic views. You really feel... more