Arriving at the hotel after a 14-hour day was a shock. We were placed on the 'Executive Floor' in rooms with no heating, single-glazed windows and the barest minimum of comfort. We contacted our travel agent in the UK that night, and requested a change of hotel. Breakfast the next morning followed a similar theme - although it arrived quickly,... more

This hotel is worse than the reviews indicate...No Heat..wanted me a handicapped person to move a portable heater in and out of door frame....no way....the bell staff are real nice but hotel management is for the birds. Do not stay here unless you must. more

Location: Totally off the beaten track; close, if not in fact in the red light district Rooms: Small, not in good condition Cleanliness: Ok, but the place needs updating Service: Nice staff, but not too helpful Value: overpriced Recommend against staying in this hotel! more

Not as bad a hotel as the previous reviews seem to suggest . Good location if you come over by the ferry from Shekou . Not far from the Largo do Senado , old town , and the main shopping area and backstreets . Try the slabs of glazed meat that you will see sold everywhere , it's delicious .... more

Bad service and quality. Much too much expensive for what you get (I booked a luxe category room and I've seen an executive room and a suite which are very average too) Poor breakfast Very bad bed and bathroom But very central. more

Before I say anything else, this hotel is far too expensive for what you get. It should be US$50/night rather than $95. My husband and I booked a non-smoking double deluxe room on the BW web site and were very clear about the room specifications based on the previous review. Despite that we were given a lower floor twin bed... more

I stayed here during the Lunar New Year and it was very difficult to find accomodations in Macau. Ordinarialy I wouldn't have stayed at this hotel or paid so much, but I don't regret it. The staff was very accomodationg and helpful. The executive lounge was useful for internet access, more than 1 terminal would be nice, though. I would... more

Bien placé pour visiter le centre historique mais éloigné du quartier des casinos. Chambres petites et à peine propres. Rapport... more