Excellent Customer Service.....nothing was too much trouble. The rooms were comfortable and cosy (we've stayed in two and both were impeccably clean, comfortable and warm...important if like us you're visiting in the Winter months). The food was excellent....from the choice at breakfast (with menus printed in three languages), to the perfectly cooked steak we had the evening before the wedding.... more

I have become used to staying in chain hotels where the reception from the staff is polite but superficial and you feel as though you're being treated as they've been instructed by a handbook. This wonderful family run hotel brings a whole new meaning to the word 'hospitality'. From the moment I arrived at the hotel for my freinds' wedding,... more

My wife,daughter and I have just come back from a friends wedding at this Hotel and have had the best weekend ever. The staff and managenent are highly professional and well trained, the service was outstanding, and the food was mouth watering and freshly cooked. We especially liked the fact that the vegetables were fresh and not reheated from a... more

I stayed at the hotel for two nights with my wife and two children, aged 10 and 5. We were given one of the family rooms; rather unusually this consisted of 2 rooms, one upstairs and one downstairs, linked by a private staircase and fully self-contained. This was ideal for getting the children settled at night. The rooms were clean,... more

We stayed at the Glen-Yr-Afon House Hotel at the weekend and we found the staff extremely helpful and friendly. Apart from a large wedding party there was only one other couple in the restaurant which made us feel a bit lonely but with some soothing and relaxing background music it was quite a pleasant dinner, but nothing special to get... more

Booked for a conference with an overnight stay. The service was excellent, nothing was too much trouble. There was a good range of food choices and all of it was of an exceptional quality. There was a range of people in our party and none of them were disappointed. On the day of the conference we had a few hiccups... more