Although we're not staying at The Reef, I have been reading their reviews, as well as those for Morritt's, since we are staying on the East end where these resorts are located.

I have to say, I've been extremely impressed with the responses from The Reef's management to those few vacationers who have had a less than perfect stay. To my way of thinking, it's not just the service provided while one is there, but also the way complaints are handled after the fact that sets a resort/hotel apart in terms of excellence.

So, to give credit where credit is due, hat's off to the management of The Reef. My impression is that they don't try to whitewash, invalidate, downplay or ignore legitimate complaints, but stand up to the plate and try to make things right, and make them right to the client's satisfaction. We are always so quick to complain when things go wrong I think we should be equally as quick to praise when it's deserved.

If I wasn't staying in a private home, I would feel very secure booking a stay at The Reef. I would also go directly to management while I was there if a problem occurred that the regular staff didn't deal with to my satisfaction.

Kudos Reef....for doing things right!