Traveler ratings summary of Shibuya Excel Hotel Tokyu, Tokyo Hotel
| Overall satisfaction | 100% of travelers (13 of 13) recommend this hotel | ||||
|---|---|---|---|---|---|
| 4.4 | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
| 4.1 | 4.7 | 4.8 | 4.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Write a review of this hotel (You may be required to sign in to verify your stay)
Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 13 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Loved This Hotel
From top to bottom, the staff, room, dining, proximity to everything you could want, this hotel was awesome...
Traveler's tip
Spend the few extra dollars per night to stay here, its worth it...
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Its very nice hotel
Has nice view and the location is good. Clean and leisure to live in.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
home away from home
staying here is always comfortable and reliable. highly recommended.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
comfortable
Hotel in a good location for seeing the city and across the street from the train station.
Traveler's tip on nightlife
Great location for the nightlife.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Most Convenient Hotel in Shibuya
everything about the hotel was excellent, its right about the heart of Shibuya Tokyo, I would stay there again when I visit Tokyo again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 5.0 | 5.0 | 4.0 |
Will definitely stay again
The hotel is located in the Shibuya train station. The facilities are new and clean. The view from the rooms is spectacular. The only thing was that the hotel staff wasnt very friendly in terms of helping us get our luggage up to the room, but other than that, our stay was great. There are vending machines (with food and drinks) and a small coffee shop in the lobby as well.
Traveler's tip on local attractions
This hotel is located in the Shibuya train station, which is in the heart of all of the shopping plazas, restaurants, and department stores. Its a bit of a trek from Tokyo station, but the train ride isnt too terrible. For those staying for a week or more, definitely invest in a Rail Pass!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Great find in the heart of the Shibuya
Great find in the heart of Shibuya. Adjoined to the subway station so very easy to get around. Serviced by both the Narita and Haneda Limousine Bus service so transport to/from airports is convenient. Mark City shopping center just floors below. In room high speed internet access is free, a definitely plus for buisness travelers.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
great hotel
Everything about this hotel was great, the room, location, staff, and price were all perfect.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
excellent!
right next to the train station and lots of eating very close. will absolutely stay there again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 5.0 | 5.0 | 5.0 |
Great Shibuya location
Great location right in the center of Shibuya with shopping and dinning. Front desk very polite, but not knowledgeable of surrounding area.
Traveler's tip
Rooms above the 20th floor have a good view of the area.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 5.0 |
Great Value in Tokyo
I enjoyed the hotel and the location. Free internet in the room and vending machines with beer topped it off.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 4.0 | 5.0 | 5.0 |
Great location!
This is the most convenient place to stay if you want to be in the heart of Shibuya. Being connected to the huge Shibuya station means easy access to JR and Tokyo Metro. Tons of food choices. The rooms are very big by Tokyo standards. Besides a king bed, theres a square table, a desk, plus a vanity. Bathrooms are also larger than most Tokyo hotels. Only a few staff at the lobby can speak English so make sure you know who they are. Theres limo coach from hotel lobby to Narita Airport. Let them know youll be taking the bus and they will "check-in" your luggage and load them onto the bus for you.
Traveler's tip on saving a few bucks
Restaurants on street level are usually more expensive. Save money by choosing places up a few floors.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 5.0 | 5.0 | 5.0 |
Quality Hotel
The hotel was clean, classy, comfortable, and in a very convenient location right across the street from the train and subway stations. But I felt less than welcome by the hotel staff - something very unusual anywhere in Japan. I couldnt figure out why this was. Perhaps they cater to the business crowd? I didnt even get a "Thank You" when checking out, and my Japanese companion commented how strange and rude this was. Over all, though, a nice stay.
Traveler's tip on local attractions
Try getting a room facing Shibuya station and can spend hours watching the waves of commuters crossing the intersection of two main streets in front of the station. This is the shot almost always referenced when theres a story shown about Tokyo on TV. I asked for one of these rooms but was denied. Not sure if it was because of the rate I was paying, or part of the apparent "attitude". At any rate, the elevators all face this direction and you get a great view to and from your room.
Write a review of this hotel (You may be required to sign in to verify your stay)
Have a question or comment about this page? Let us know.
