Perhaps the most disappointing vacation our family has ever taken- The inefficiency, incredibly poor service, mold in the room, faulty equipment and failure to respond to these problems made this experience extremely disheartening- Add in the healty cost of the staying at the resort and the anxiety and disappointment becomes almost Biblical in its scope- Would not return to this property if the trip were free-!!!

We stayed at the Grand Melia from April 23rd until the 1st of May. After reading reviews on this site I too was a little hesitant about what our experience would be like, but after arriving my concerns vanished. Not to discredit previous reviews, but I find it odd that not once did I hear anything about “bed bugs” during our stay from the 30 other guests that were staying here. When you visit a tropical island there are mosquitoes and bugs that come out, especially after rain. Some people may confuse these bites as “bed bugs.”

Anyways, from the moment we arrived everyone treated us with a warm smile. There was one minor incident where we needed something brought to our room. I was told that it would be there in 5 minutes, and after waiting a little longer than that I decided to call the front desk again. They quickly apologized and immediately sent the item over to our room. Other than this, everything was perfect. The employees quickly remembered our names and greeted us every time they saw us. It was a very relaxing stay.

I would also like to add that after reading reviews on here, I don’t understand why people continue to complain about taxi rides into town or to the airport. If you plan on venturing out of the hotel, like we did, save your self some time and money and rent a car. Thrifty offers medium cars at $25 a day. We enjoyed driving to Luquillo everyday, to enjoy the fresh coconuts with a couple of empanadas. The beauty of this hotel is that it is away from the city, but still accessible with a car or taxi ride….

I will defiantly return to the Gran Melia in the future!

Disgusting rooms, previous travelers room service tray stayed by our door for 5 hours. Employees were rude and didn't care about our requests. Toilet flooded bathroom twice. $50 to go 5 miles down the road. $80 to San Juan airport. No bell boy to help us. Food was cold, overfried and disgusting. Grease and old food on ice tongs, mold on ice bucket. Never Again at this resort.

I just got back from the Gran Melia in Puerto Rico and let me tell you it was a horrible experience. Yes the grounds are beautiful but it all ends there. The bungalows are infested with ants that bite. The rooms are dirty, dusty, moldy and stink of mildew. I went 3 days without any housekeeping, thank god there was a maid's closet right outside my room so I was able to take clean towels. I called 18 times and still no housekeeping, for 3 days! The service is despicable. To top it all off they have bedbugs. I am covered in welts on my arms and legs. They offerred me some ointment and to have housekeeping change my sheets. I dont think they understand that bedbugs live in the mattress. They were not at all helpful and truthfully could not care less. I travelled with a large group and there were about 30 people who also had bed bugs. I do not recomend this place to anyone, save your money and stay home.