Location of this hotel affords great views of the cityscape (all rooms are on higher floors) and offers convenient access to trains. You are also steps away from the incredible Shibuya area, where you can just watch hundreds of people cross the street at night. The concourse, to which the building is connected, has an overpass connecting to a small shopping mall, which in turn is adjacent to two huge department stores. Dining options abound. Staff speaks English well and tries hard to be helpful. Rooms are tight, typical Tokyo. There is no room service, but rooms have a mini fridge. Breakfast is in an bright, airy space, and offers both Japanese and western style food--none of it very good (except for the fresh juices and other beverages). Never fear, there's a Krispy Kreme and Starbucks on the concourse, and it's a hoot to see people scramble to line up when that donut "Hot Now" sign lights up! When it was time to leave, I took the Narita Express from the downstairs JR station to the airport. No problems.

We caught the Shinkansen from Osaka to Tokyo. Got off at Shinjuku station and followed the "south" exits. The hotel was easy to find (shares the Microsoft building).
We asked for and got an east facing room on Level 34. Magnificent views - possibly the best you'll get from a Tokyo hotel.
The check in was seamless, the room facilities great (no mini-bar but who cares - there's a Lobby store on level 20 that sells everything you'll need). Free internet connection was really useful.
The hotel was quiet and in a great position. We only ate at the hotel one night - great food and reasonably priced for a hotel restaurant.
It really was a great choice and I'd recommend it to anyone.
Nobody does service like Japan!

I was impressed by staff excellent services
Meals were fantastic loved the bar overlooking the city and we saw Mt Fuji at dusk
Recomend highly
Cannot wait to go back
we put a do not disturb on our room and they freaked out as they could not clean the rooms left two messages on our phone to ask when they can clean it

Whish the service and the fantastic hospitality was like that for our trip to the USA

Stayed for 4 nights in this great hotel, right next to one of the best places for going out in Tokyo.

The hotel was excellently maintained, the view from the rooms is fantastic and the staff were all very helpful and spoke good English.

Although there is no room service there is a fridge and a kettle in the rooms and a host of convience stores outside meaning that preparing breakfast and snacks is no problem.