This is a great place to stay right next to Shinjuku rail station (make sure you remember which exit you need from the station because you WILL get lost!).

Rooms were great, service good and all staff were very helpfull.

Beutifull hotel
nice area
well communicated
nearby a lot of restaurants, subway, etc
service was really amazing, make me feel in home very far away

Just returned from 2 nights at the Keio Plaza Tokyo. The staff was excellent, their attempts at speaking English to us were much appreciated as none of my party spoke Japanese. The conceirge in particular was extremely helpful, pointing out some nearby restaurants as well as helping us choose which subways to take to get to our sightseeing destinations. The bellhop quickly brought our bags to our room and noticing that we had an infant with us, he returned with a crib for her without even asking. The location in Shinjuku is great, very close to the subway and rail station, as well as many restaurants and shops. On the advice of another tripadvisor member I joined their free executive club membership, although it didnt get me the free breakfast, we were placed in the newly renovated main tower. Im not sure if the card had anything to do with it, but if you plan on staying here, it can't hurt to join. We were lucky enough to be in Tokyo during the cherry blossom season so the hotel was pretty full. We didnt try any of the hotel restaurants but there were tons to choose from. We did make use of the convienance store on the lower level for some snacks and drinks, and having our 10 month old daughter with us, it was nice to find some familiar foods that we could give her. Overall we had a great experience here and I definitely recommend it for anyone visiting Tokyo

Keio Plaza is an enormously big hotel located near Shinjuku station which makes it a good choice to explore the city as numerous underground and JR lines are easily available. There are quite a few nice restaurants and bars within easy walking distance, so the location of the hotel is great.

We stayed in Keio Plaza's Premier Rooms which offer nice views on the city. Unfortunately, the management has decided to make some Premier Rooms smaller than others, so we ended up in a smallish room this time. Still, the room was clean and offered all necessary amenities, including high speed Internet access, English language TV programmes, floor (well, almost) to ceiling windows, remote controlled lights etc.

Premier Rooms include access to Keio Plaza's lounge in the 34th floor of the south tower, again offering great views on the city. The lounge has been remodelled and now includes a number of massage chairs. The selection of snacks is still very limited and, frankly, a bit boring and the service there is well below Japanese standards. This underlines an impression I already had during our last stay: the lounge is not taken too seriously by the hotel and is thus below the standards of such a facility compared to many other hotels I have seen.

Otherwise, the service was perfect: Check in and check out was a breeze with no problems whatsoever, room service was efficient (even though the turndown service did not appear on one day of our stay). The buffet breakfast was ok, even though I must say that I have seen a better variety in some other hotels.

Whatelse can I say? Keio Plaza is a luxurious hotel for travellers that can't or don't want to spend their last dime on 5-star standards. Overall, it offers a good standard of rooms and service without being close to perfection. It is clearly and deservedly a 4-star hotel, but it is also clear why the 5th star is missing.

One last tip: Keio Plata offers a membership programme (EIC club) that is free of charge and results in a few additional amenities plus the option to collect membership points that can be used for future stays. Seems to be worth the effort.