Well what can I say that has not already been said.
The resort does exactly what all the other reviews say it does.
We tried various booking combinations, quotes from Virgin, Carribean Warehouse,the hotel itself, and eventually booked direct with XL, who provided the entire package for £6100, with the business class upgrade, which was well worth it.(why do so few people mention the price they paid on tripadvisor?)
We stayed in the new premium beachfront rooms, which were very comfortable and being able to walk straight out onto the beach was fantastic. A massive bathroom with a shower large enough for 10 as are the beds.
We ate predominantly at the new restaurant, Ismays for both lunch and dinner. Its menu has a local slant, ie a delicious goat
curry. You could mix and match the menu, like double battered fish for a starter rather than a main course and then tuck into a helping of curry. Stuart runs this and he and all his team really looked after us. They did not go out of their way, because this is the normal level of service they and everyone in the resort provides. Gail in Ismays kitchen is responsible for half a stone of excess baggage flying back after the 14 days, but to be honest it was a combined weight gain effort from all, in particular, Sandie, Claudia and Foster in the bar looking after us. The Friday night band were brilliant, go and say hello when they are having a break, they were great to talk to. In fact all the local music at Ismays was great, even down to one man and his steel drum.
The Gaugin and Seagrape restaurants were equally good. We never had anything other than a great meal wherever we went. Lookout for Heather she is fantastic.
Sunsets - always take your camera, we only had one spectacular sunset in 14 days, so its really hit and miss and we missed it.
Above all its the friendliness and genuiness of all the staff that stood out for us. Every time they served you you were 'welcome' and there was nothing contrived or forced, they really meant it. They really did not need the 'Always a plasure' green badge. This was totally unnecessary. Why do you need a badge when you have a smile that says it all?
My only observation would be that the bar snacks and nibbles could do with revamping. The bar snacks were sporadic, depending on where you were sitting. The evening nibbles lacked some imagination. Bearing in mind the majority of guests were British, it would been more useful to have the The Times online as a daily flyer rather than the New York Times. Beach hawkers were limited to a couple of jewellery girls every day who were innocous enough.
We were disappointed with the transfer arrangements. XL use St James travel on the Island. We travelled to and from the resort in the most dilapitated of people carriers. No safety belts except for the driver, no aircon and no suspension!. Insist on this being sorted before you book.
The hotel offers a late check out, where possible, and they either charge $25 for a cabana or $75 to keep your room. This is donated to charity which is a nice touch. We could have stayed in the resort even longer but St James did not bother to tell us the plane had left Gatwick 2 hours late - bearing in mind its only 20 minutes from Galley Bay to the airport . Is it that difficult to organise?
Would we go again? you know what we probably will.
Any questions just ask. You are welcome!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine