We weren't expecting anything amazing from Brickell Bay as we had booked it via a last-minute cheap deal from First Choice Holidays. However, we were quite pleasanly surprised. The hotel had a nice facade, the reception area was quite nice - not flash but quite nice and Caribbean-y. and check-in went relatively smoothly. The room was massive and really quite comfortable with a lovely big bed and it wasn't the cleanest room ever but it was generally ok. The colours were lovely and bright and it really had some character. The bathroom was probably the worst bit - quite scruffy in places - but it did the job. There was a coffee maker (but you have to buy your own coffee when the first small bag runs out) and an ice dispenser down the corridor. The water was generally nice and hot, The view was quite nice to the right but there was a big car park to the left.
We ended up spending quite a lot of time around the pool as the pool area was really quite nice. Plenty of sun loungers (although the umbrellas could dangerously fall over when it was very windy - which was a lot of the time) and the pool was lovely. Somebody dropped a glass in it one day but this was cleaned up and the pool cleaned thoroughly straight away. The pool bar was good. Limited drinks choice but you could sit at the bar whilst in the water and the lady there was friendly. LOADS of iguanas about who would come and sit on your sun lounger - very funny but not great if you happen to hate them!
The staff were hit and miss, some of them very friendly but others abrupt.
The location was great really, not as close to the beach to most of the hotels in Palm Beach but you can just walk out and you're right by all the restaurants unlike some massive hotel complexes where it would have taken a while to get anywhere. The hotel has its own beach space with free sun loungers but you have to pay for umbrellas.
The attached restaurant did great pizzas but not too much choice for breakfast and quite dear too.
All in all, a comfortable and great value stay!
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