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The Fairmont Hamilton Princess: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 152 Reviews
5.0 of 5 stars
48
4.0 of 5 stars
53
3.0 of 5 stars
22
2.0 of 5 stars
18
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 4 hotels in Hamilton
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 626
  • Address: 76 Pitts Bay Rd Hamilton HM CX Bermuda
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Elegant, Traditional Hotel overlooking Hamilton Harbour. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service Swimming Pool
Check Rates: $451 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Fairmont Hamilton Princess

( 14-18 of 152 )
“Abominable Service”

The Fairmont Hamilton Princess

2 of 5 stars
Philadelphia, PA
Jul 8, 2008
1/4 found this review helpful

We also stayed at the Hamilton Princess during the 2008 Newport-Bermudea race with a few other family members.

While the property is beautiful and the location is convenient to town, those are the only positive things I have to say about this hotel.

The service at this supposed 5 star property was some of the worst I have encountered. A sampling of some of the problems our group experienced during our stay:

Despite having written confirmations of our reservations, we were charged for an extra room and had to fight to correct this mistake.

We were not given the type of room we booked despite having made our reservations almost a year in advance.

My husband and I were put in a room directly above the construction on the lower floor without so much of a word of notice that this construction was ongoing or the offer of a rate reduction. Instead, after being woken up at 7am (every day), we had to call an negotiate a credit.

The newly refurbished room we were in, while beautiful, seemed to be hastily constructed as evidence by the exposed nails on the threshhold between the tile and carpet. Similar problems in my mother in law's room where the slider door wouldn't close.

In my brother in law's room, hitting channel up from the default hotel channel (which came on at an ungodly highly volume) took you directly to 2 unpurchased channels of hard core porn.

Food service was consistently slow (an hour for lunch, 2 hours to get dinner, etc.).

Management was generally not visible, and when they were, they were ineffective and rude. The restaurant manager, while helping a waiter add a place setting to our table at lunch quipped at my mother in law (without saying please), "Pick your silverwear up."

The "spa" (if you can call it that) is a complete disaster. There are 2 treatment rooms adjoining a flourescent lit reception area and another room for hair/nail services. In the treatment room, the sound of the construction outside is audible over the music. No the most relaxing experience.

After confirming a massage and pedicure in writing, with the spa Donna Mae Smith, the Lead Spa Coordinator, the spa calls the wrong room at the hotel to confirm my appointment on arrival. Then, when I go down to the spa to straighten this out, I'm told, without explanation, by a massage therapist (not Donna), that, in fact, I only have a massage scheduled for that day. Without explanation, I am asked to reschedule my pedicure. I do so without complaint, then realize the next morning that I may be 15 minutes late because the shuttle from the Southhampton won't get me back in time. When I ask for an accomodation (as they had asked of me just a few hours ago), they refuse and Donna tells me they can only work within the time alloted. And the cherry on top - when I tell Donna no thanks, I'd rather not spend any more of my money at a place that inconveniences me without explanations and then won't push back my rescheduled appointment by 15 minutes, she has the gall to tell me that it was inconvenient for her to have to call me and explain to me why they had to reschedule.

I would not reccomend that anyone stay at this property.

Fairmont should clean house and drop the mandatory gratuities if it wants this property to improve.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anneimal's Summary
Date of Stay: June 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: October 12, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
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Check Rates
Average price*: $451 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Anniversary - really enjoyed Fairmont”

The Fairmont Hamilton Princess

Jul 7, 2008
4/4 found this review helpful

We stayed for the July 4th weekend at Fairmont Hamilton, which was our first trip to Bermuda. We chose Bermuda and this location for our 10th anniversary, and were quite happy with the decision. I did a bunch of research here on the forums and with the Lonely Planet guidebook.

Day One: We arrived after a quick 1hr 40min flight from JFK and were immediately given a room in the main building, with an option to upgrade to the deluxe wing room for the following day - we agreed. The room in the main building did not really have a view, was a bit small, but easy to get to the lobby. We walked out

onto Front St where the shops are (about 5 minute walk) and looked around. We then asked for a taxi tour (3 hours). The taxi driver took us to Flatts Village, then the Crystal Caves (where we went on a tour), then Tuckers Point & Club, then drove and stopped by along the southern beaches, then to Gibbs Lighthouse which has some nice views, and back to the hotel. It was a nice way to see the scenery around the Island, to get an overview. Later in the day we went out for a light dinner on Front St - the Bolero Brasserie. The food was ok, nothing special.

Day Two: We took the 8:45am Fairmont private ferry to the Fairmont Southampton Hotel, which had a shuttle/trolley waiting to drive people down to the beach. The private beach at the Southampton was pretty nice. It's actually right next door to the Horshoe beach. This beach has most everything needed to spend a whole day there - from restrooms/showers/changing facility to restaurant snack and bar, to umbrellas and of course the clear water (mainly calm) with beautiful rock formations in the distance. We really enjoyed the warm green waters with the
views. As the morning turns into early noon - the beach gets more crowded with hotel guests from the local hotel and from the Fairmont Hamilton arriving by ferry, etc. We took a taxi back from this hotel back to the Hamilton to check into our upgraded room which a nice view on the ground floor wing - but was bigger and had a LCD TV. After our luggage was moved into this room, we went back into Hamilton's main streets to shop for souvenirs. Afterwards we dressed up and hoped onto the private ferry back to Fairmont Southampton to eat at the award winning Newport Room for our anniversary. The food and service was
outstanding and worth the heavier price. I was very happy with this choice.

Day Three: We took an 8am taxi to the southern beaches - Jobson's Cove, and started a nice walk along the beaches and trails past other coves and small beach areas towards Horshoe. The views were excellent and lots of picture taking opportunities with rock formations, cliffs, and gorgeous water. We did not encounter more than a handful of people, until Horshoe. It was a good thing to do this walk early in the morning as the Sun gets quite hot in the afternoon. We walked along Horshoe, and took a quick swim in the Cove at the end of Horshoe - very calm warm water in the Cove. Then we walked past the parking lot and onto the Fairmont Southampton property, where we got our spot on the beach with umbrella. I would say the water on the private beach is calmer than the Horshoe Bay and from our point of view, is the ideal location to enjoy the southern beach and water with the surrounding service. In the afternoon we took a taxi from the hotel to the Dockyards for lunch at Frog & Onion - a pretty nice pub with good tlunch food. We walked around Dockyards, sampled the rum cakes and purchased a couple to take home. We took the public ferry back to the Fairmont Hamilton and
after more souvenir shopping, it was time for dinner. I hade made reservations the prior week to the Harbourfront restaurant, on the outside table - harbor view dining. The food was excellent and the views were great, and peaceful with the parked boats in the marina and we got to enjoy a wonderful sunset.

Day Four: We had an early 8:45am flight, so we checked out very early and waited for our pre-booked transportation back to the airport.

Our most memorable experiences include: the lovely beach views along the southern shore walk, the excellent Newport room dinner, spending time on the privatebeach, the very nice dinner and views from the Harbourfront restaurant, the
relaxing atmosphere around the hotel along with the ferry rides, and the lovely scenery encountered by driving along in a taxi. We did not have time to see St Georges which will be a priority on our next visit.

In summary, Bermuda has a lot of beautiful scenery, and the people are quite friendly. When asking for directions, a store cashier and taxi driver got out to show the way. The Fairmont Hamilton is a nice hotel which is as close to the front st shops and transportation as any. The Fairmont Southampton has a pretty nice beach that is accessible via the private ferry (40 minutes) plus a short 5 minute shuttle ride to the beach. The front desk, concierge, and other hotel workers were nice and friendly. It was a great 3 day getaway, and we'll definately be returning to Bermuda in the near future.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UConn1's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: February 02, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $451 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect stay after the Bermuda Race 2008”

The Fairmont Hamilton Princess

5 of 5 stars
Minneapolis, Minnesota
Jul 1, 2008
4/4 found this review helpful

We stayed here after sailing 635 miles from Newport , RI. We had a newly renovated room overlooking the harbor. It's one of the nicer rooms I have stayed in recently with a beautiful bathroom, flat screen TV and a nice balcony. I never heard a peep from another room. Everyone was friendly and the food was good. We were very happy with our stay. Sorry, I forgot to take photo's.

  • This TripAdvisor Member:
    • Liked — New room with a great view.
    • Disliked — Paying for internet access when paying over $500 a night for the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rjslatt's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: February 08, 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Golf, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $451 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“I do not recommend this hotel”

The Fairmont Hamilton Princess

Jun 22, 2008
1/4 found this review helpful

This hotel caters to business travelers and has many levels of service. However, as a vacationer purchasing a stay with a travel agent, you will be put in a substandard room upon arrival. (There is construction ongoing. ) I was moved to two additional rooms during a 6 night stay. After the second move, my wife and I decided to stay in that room (as it was the best of the three) and spent as little time as possible in it because it was next to the elevator shaft which caused a very loud rumble in the room during the day. The desk clerk tried to get me to pay an additional US$100 per night for a better room upon my arrival. These practices are despicable... need I say more.

  • This TripAdvisor Member:
    • Disliked — This hotel is out of touch with today's traveler. Americans expect amenities not available.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bkvacationer's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 22, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $451 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Cheats”

The Fairmont Hamilton Princess

Jun 10, 2008
2/5 found this review helpful

This hotel is ridiculous they charge higher rates for crappier rooms - completely unprofessional- never again

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plato123456's Summary
Date of Stay: June 2008
Member since: June 10, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $451 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Fairmont Hamilton Princess

( 14-18 of 152 )
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The Fairmont Hamilton Princess Also Known As

Address: 76 Pitts Bay Rd, Hamilton HM CX, Bermuda