This was our first trip to Bermuda, which we loved at first sight, but we had our first doubts about the hotel we'd booked - Grape Bay - when we realized just how remote it was, and particularly how far from the main road. When we arrived and asked about making that walk, the manager - only minimally friendly, which is rare on this welcoming, wonderful island - told us she advised against it after dark: she didn't mean muggers, she meant the danger of being wiped out by a car on a narrow, winding pitch-dark lane. The alternative was an expensive cab-ride.
Our room was in an annex, where the corridor's carpets and walls were worn and stained. One room-key wouldn't open the door at all, the other only with a struggle. Inside, the dark, dingy room looked like it hadn't seen a paint-brush in decades, though the hotel site claims a makeover. The room's large size just made the furniture seem more sparse. The curtains didn't meet. The floor was dirty. I tried to re-program the safe, but it was broken. The filthy balcony offered an ocean GLIMPSE. The place stank of mold. We dropped our suitcases and went out, deciding during our walk to the main road that this depressing hotel would absolutely ruin our vacation, so we found a nice hotel called The Wharf (a quick ferry trip across from Hamilton), negotiated a good rate there, went back to Grape Bay and checked out. The manager was gone and the young woman at the desk knew nothing, could do nothing. Our cab driver said she knew of several other people who'd done the same thing, and that the hotel had been let out to college students and had never recovered. I knew in my heart of hearts that we'd never get our money back, and so it's proven. We rang three times while on the island but couldn't catch the manager. Subsequently, after five calls through hotels.com, we've got nowhere. But you know what? Dropping that hotel at a total loss to ourselves was the best thing we did. I just hope our mistake might save others from the same fate. Don't even think of staying at Grape Bay unless your ONLY consideration is price. It's really a dump.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.