Spent one night for a quick, quick business trip to Santo Domingo so my observations are limited. The hotel does not appear to be within walking distance of the colonial city and it also appears to be the farthest of the big chain hotels given that you pass the Sofitel, Jaragua (Renaissance), Melia and Intercontinental on your way in from the airport. I did see a Tony Roma's next door which looked as if it was in an outdoor mall so there may be some tourist action that I didn't see either on my way in or out.
Notwithstanding, in talking to my clients, the Hilton is the best business hotel in the city. I concur, as I needed use of the business centre at 11 p.m. and it was open and staffed.
Apart from the that, the hotel is clean and airy with an atrium-type lobby. The check-in staff were courteous and both that helped me spoke exceptional, almost accent-less English. The room (902) was typical Hilton standard room, very clean, good La Source products and nice view of the not too impressive Malecon and the apartment building next door. Room service was hit and miss. The club sandwich was good, but the fries were a little on the stale side and no salt provided.
One big plus, at least for me, is that the hotel has smoking rooms. I understand the gripe from non-smokers, but I don't see the harm of having a few segregated rooms or a floor for smokers such as myself. Kudos to Hilton for that.
I didn't see much of Santo Domingo, but it appears that the colonial city is large and should be promoted more heavily than what it is. Having seen the Malecon in Panama City and other waterfront areas in San Juan, I was really disappointed with the one in Santo Domingo. Not that it's ugly or anything, but there's just nothing there and therefore, it's not particularly inviting. Unless I need to go for business, I don't foresee any trips to Santo Domingo in the future, but if I should go again, the Hilton would be a good choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Business meeting / Event