My husband and I spent 1 week at Bluebay Villas 5/7-5/14, 2008. We enjoyed our time there very much. If you are looking for luxury and grandiose, I suggest you choose another place. This was a budget vacation for us – in December we are going to Couples Swept Away, so I booked through Orbitz when I realized I needed a little break in May.
The service at the hotel is outstanding – the best I’ve experienced in all Caribbean all inclusives. The staff is attentive, smiley and peasant. They make a point of calling you by your last name, not by a room number. The cleaning staff is great; the service at the buffet restaurant was excellent! The bar service at the beach is OK. The a la carte restaurants are good – the food was delicious, the service at the oriental restaurant was a little slow, even for Caribbean but both, the seafood and the grill were really good. The house wine is not dry. I am usually a red wine drinker, and I switch to white – the red one was on a sweet side I didn’t care for it. Both choices have high residual sugar content, if you know what I mean…The manager’s party was a very nice touch – they were serving Mimosas during the introductions of the staff, and then had a live band by the bar and entertainment area, with the tables both inside and outside the buffet restaurant, and a raw oyster bar! The food at the buffet was good – the usual for all inclusive but always something to choose from. They offered piglets and ducks, paella and stewed goat – for those who like to be a little extravagant with their food choices (like me), and a bunch of regular choices including a low fat menu. I would suggest a better selection of salad veggies but the fruit was excellent – ripe and just right, with the great selection. I cared for Bluebay food actually much more than at the Iberostar La Romana, and the service can’t even compare!
There is always somebody at the beach, to drag a beach chair for you, under the palapa you chose. The “towel game” is on all the time – by 7:30 the 1st and the 2nd row of palapas are taken. We weren’t crazy about the beach area - too dirty for us, and doesn’t get cleaned regularly – or not enough, there were cups and straws on the beach, especially after the manager’s party. The other resorts to the left of the hotel have nicer areas in front of them, and the water is clearer, too. Bluebay’s water is kind of murky – typical for Puerto Plata, so if you want water like you see in Negril – go to Negril.
The rooms: we had to change the room twice. I requested a quiet room on the higher floor (we booked standard plus which guarantees you a balcony or a terrace), by e-mailing the guest services. When we went to the room, it was small, on the top floor, and the tiny balcony was facing the garden, the perimeter fence, and the construction of some small building. We had to ask for another room, and they immediately gave us another room, in a quite area but on the first floor. In some rooms you have to leave the building, to get to you terrace (it is not walk-out), we got one of those. There was a big gap between the floor and the bottom edge of the door – we could hear everyone going up and down the stairs. Next day they found the room we liked – on the second floor and quiet but no balcony. We said yes because we like the location, the room was much larger than the first two and we had two arm chairs and a magazine table (other rooms didn’t have them). Beware – you can get a standard plus which is much smaller than a standard – not all rooms in the same category are the same. Our drain was semi-plugged for two days – not too bad – the water didn’t run out of the walk-in shower, but the AC worked great, and there was always a good water pressure, except for out last day – at 11 AM when we came from the beach, to prepare for departure, there was no hot water. This might have been just a short incident, we didn’t ask because we were leaving. The turn down service is a nice touch.
There was a minor incident with the room card – we accidentally left one in AC, before we went to the beach for 1 hour. When we came back, the key was gone. I was very uncomfortable because the window didn’t have a lock on it, and I though somebody got in our room and took the key. The front desk explained to us that the personnel have been instructed to take the key out if they are in your room, and the AC is on – conservation of energy, etc. He couldn’t tell us who exactly was in our room, and he didn’t know what happened to a key (we new our room wasn’t cleaned yet and it wasn’t a plumber – our shower drain wasn’t fixed). He keyed the second card for us, though…Nobody took anything from room. I understand the environmental concerns but I am still puzzled by why the key disappeared from out room – whoever took it, could have just left it on a table.
Anyway, we had a very good time – it was a great deal for the money, and a very pleasant experience overall.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.