What to say....this is defintely not a 4 star and barely a 3. We arrived at the front desk and waited 30 minutes to be answered by staff that was obviously bothered by our arrival. The floor was very dirty...we did not even put our backpack down! Then they didn't find our reservation so we asked for the manager and finally got a room. It was dark, botched and cheap...the TV was nice but that's it. Thoroughly rusted safe, botched tiling, dirty caulking in the bathtub, gaps in door through which a nice big cockroach came to visit, a weird window that went half way up the wall (the lower half!!?...ground view), a window in the shower with no curtain (I put a plastic bag over it), old plumbing, loose toilet seat, peeling paint, dirty walls and bed sheets so thin we had to put 3 sets one over the other before we finally didn't see the matress brand label!!
Folks, THIS WAS A RENOVATED, DELUXE UNIT...YES...RENOVATED...!! DELUXE....????
The beach was not clean, full of whatever the sea had thrown home for the last 5 years. The pool looked cool but it was 6 feet deep allover...??? Who goes down south to SWIM in the pool? The food was made of mass produced chemicals and was basically tasteless...the fruit was ok but not the best pick of the crop. The pool DJ was incredibly annoying and loud but that is not much different, sadly, from many other resorts down south. Finally the typical vactioner there seemed to come straight out of a trailer park....loud, obnoxious and visually repelling. We saw a girl scream, kick and punch her boyfriend for AT LEAST 20 minutes by the pool....and I mention this because it was behaviour in line with most other customers.
We stayed 2 nights before I managed to get a cancellation for the remaining 5 nights and went to Puerto Plata to the Gran OASIS Coral Marien. Now that's a hotel...thank god!!
STAY AWAY from this hotel unless you are used to living in a Brooklyn project.





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