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Hacienda Garden Resort: Traveler Reviews

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TripAdvisor Traveler Rating: 3.0 based on 70 reviews 70 Reviews
5.0 of 5 stars
10
4.0 of 5 stars
20
3.0 of 5 stars
13
2.0 of 5 stars
6
1.0 of 5 stars
21
TripAdvisor Popularity Index: #39 of 51 hotels in Puerto Plata
Show Hotel DetailsHide Hotel Details
  • Rooms: 160
Property Type: Resort (All-Inclusive)
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Address:
Cofresi Beach
Puerto Plata
Dominican Republic

TripAdvisor Traveler Reviews

Reviews of Hacienda Garden Resort

( 1-5 of 70 )
“Excellent”

Hacienda Garden Resort

Oct 16, 2007

Excellent holiday total relaxing, the gardens were clean and well maintained, the room was clean and tidy no bugs to be seen! don't know what these other people are on about!! I paid for me and my mate to stay there for 2 weeks and we had a good time...not suitable for young children as there isn't much to do for them apart from the pool although Ocean World is only a stroll up the beach! found all the local people friendly and helpful and had no reason to complain about anything, we enjoyed the food and never went hungry and never had a dodgy belly once. I can't wait to go back.

  • This TripAdvisor Member:
    • Liked — every thing was clean and tidy and we had our own hut, not a big hotel with loads of floors and rooms!
    • Disliked — Water wasn't hot all the time, best time for a shower was a 5pm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surprise3127's Summary
Date of Stay: January 2006
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: October 16, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
“PLEASE DO NOT GO THERE”

Hacienda Garden Resort

Oct 11, 2007
1/2 found this review helpful

OH my god what can i say it was the worst 2 days of my entire life me and my partner booked through my travel we was suppose to of stayed at this awful dirty place for 2 weeks but 2 days was 2 days to many i wanted to get out as soon as we arrived but we had to wait for a rep to come before we could do any thing me and my partner went to the dom rep to make memories but all it did was cause night mares me and my partner never argue but them 2 days we did nothing but. i cried for 2 days. we met a couple of honeymooners it was not good for them but like us they got out of there we all ended up at a really nice place and had a happy ever after.

  • This TripAdvisor Member:
    • Liked — leaving it
    • Disliked — i liked the thought of going in the shower and coming out feeling dirty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulangord's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: October 11, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Hated the Hacienda resort.”

Hacienda Garden Resort

1 of 5 stars
Bedfordshire
Oct 6, 2007
3/4 found this review helpful

PLESE PLEASE PLEASE do not go here. me and my husband went last week for our honeymoon. This was not what we were sold so beware of this when you book. We were shown pictures from the lifestyle tropical beach spa across the road. The hotel across the road is lovely. We were in the garden hotel it was awful. The pool was dirty, the staff didnt want you there or to be there them selves, the pool bar was filthy and our room well what can I say. I will be posting photos when we get them developed. Our room was terrible, the floor was black from dirt I had to keep my flip flops on my feet at all times. Felt dirty when I got out of the shower. The ceiling had holes in it. The phone had no wires attatched to it and our room was not the only one. 20 people moved from this hotel in the fisrt two days that we were there and luckily enough we moved too but had to pay alot to do so. If we didnt move then my marriage would have been over. This was a honeymoon from hell. When we moved we went to a four star hotel which was amazing. Dream come true. The rep didnt want to know why we were moving and didnt try to resolve the problem. You are probably thinking why didnt they just stick it out? It would have made me ill. I couldnt eat the food. The food was so cold and under cooked and the drinks tasted funny because nothing was ever cleaned out. When we got to our new hotel we noticed that the bar was cleaned all day and the drinks machines were emptied and cleaned every day. I am not a snob but I do have standards and no one should ever have to lower them standards. We were miss led so if you are sold this hotel and you like it then thats good for you. We hated it and I dont want anyone to have to go through what us and many other couples did. We had to comfort so many people who were so upset because they hated it and felt helpless because they were so far away from home. Us and the 20 people who moved were lucky that we could afford to move. We know people who couldnt move and this was heart breaking. Please read reviews and make sure you are getting what you were sold. We also found out through the VIP reps that this hotel is being demolished around the 25 October 2007. So they are just running it into the ground.

  • This TripAdvisor Member:
    • Liked — Leaving
    • Disliked — Everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suza712565's Summary
Date of Stay: September 2007
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: October 06, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“nice relaxing holiday”

Hacienda Garden Resort

3 of 5 stars
lake district
Jul 22, 2007
2/2 found this review helpful

We went for a fortnight on the 10th of jan06 and we really enjoyed it,quite a contrast to the weather in the uk! I would highly reccommend this holiday to couples who like to relax in the resort or go to the beath,however,if you have kids or want to go shopping i'd sugest you go elsewhere as there really isnt that much entertainment. Our room was great and kept tidy by the very friendly maids. The food was nice the first week but got a bit samey towards the end of are holiday but we were both happy with it's standard and we both were more than happy about the 2 pools,they were very spacious and very clean. All in all we both enjoyed are holiday and thought we got a very fair deal but not to sure wether we would go back as there are a few better hotels in the dom rep.

  • This TripAdvisor Member:
    • Liked — the rooms and pools
    • Disliked — the staff in the shops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_and_Amy's Summary
Date of Stay: January 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: July 22, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Don't do it”

Hacienda Garden Resort

1 of 5 stars
flew from gatwick
Jul 17, 2007
1/2 found this review helpful

I really don't know where to start. Our two weeks holiday was ruined by food poisoning (still not properly recovered!). On arrival we found out we could only eat in a couple of places throughout the hotel, which contradicted booking details. The buffet was home to blackbirds flying in and pecking at food, if the flies had left them some that is. The segregation of the British and Americans was quite shocking.
The 'rooms' well huts are not properly air conditioned there is just a fan on the wall. Ours broke down after the first week therefore we had to move huts, when we got there we only had a double bed, I went with my mate so we'd booked a twin room. We were told there were no other huts available therefore we shared a double bed for the last week, considering how ill we were this was not ideal!
The entertainment left a lot to be desired. Although the team put in a lot of effort it became quite tedious.
The rep certainly had his hands full due to the large number of complaints he received. I did feel a bit sorry for him.
The most positive thing has to be the weather, considering it was the rainy season it rained once in the whole two weeks. The pool at the Gardens is nice but often you will see birds mess swimming along next to you.
I certainly would not recommend this hotel. It really was two weeks of hell sadly. To ensure our holiday ended how it started, on the plane home the toilet paper ran out 4 hours into a 9 hour flight. With a bad stomach...well i won't go into details!

  • This TripAdvisor Member:
    • Liked — Pool area
    • Disliked — Segregation of nationalities. Felt like the British were looked down upon. Oh and the food!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dani-marie's Summary
Date of Stay: June 2007
Traveled with: Friends
Age group: 25-34
Member since: July 17, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No

Reviews of Hacienda Garden Resort

( 1-5 of 70 )
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Hacienda Garden Resort Address

Cofresi Beach, Puerto Plata, Dominican Republic