We booked this hotel because it was offered at a small discount , this put the price on par with Tenerife. We wish we had taken tenerife.
We arrived late at night, After being shown to our room in the Beautiful Gardens we were promised but didn't live up to brochure. We thought we were victums of a joke, But the joke was on us. As we where tired we went to sleep.
The pools where nice, The staff ok. We had to eat in the tropical resturant, This was ok. But half way through our stay it was decided that that green band holders (gardens residents) Could not use this resturant. There was no notice of this. We were removed from the resturant told we couldn't eat there. It was one of the most embarassing experiances of my life. We relised that we stayed in the CHEAP seats.
When it rained we found out our room wasn't water proof, no matter where we moved the bed to it always caught the water.
The beer was weak and all the spirts tasted of Moonshine.
When we packed to go home we found that the clothes that were laying on the shelf were covered in paint from the shelf.
After staying here i relise that if something seems to good to be true, it probably is. I would never recomend this to anyone.

For a three star hotel it was excellent and exactly as it says it is in the brouchure. Check in took ten minutes tops and we were in our room within fifteen. The receptionist was efficient and helpful with all our queries throughout our stay.
The holiday rep was approachable ( and having been on all inclusive holidays for two decades, says alot about the type of people that were working in the hotel). The bar staff were keen to please and very quick with the refills and learning our choice of drink!!
The pool and surrounding area was cleaned everyday, with the gardens being kept tidy throughout the day.
The rooms were equipped with the essentials, air- conditioning, tv ( with satellite) and window panes!!!! They were perfect for the amount of time you spent in them.
Entertainment in the evening was amusing but they tried!! Day time games were a good laugh. There were different themed parties by the beach bar, for example bbq, paella, coconut and marangae dance.
Food was themed every night and there was also a'la carte restaurants to choose from. The Chinese restaurant being the best quality and choice.
FANTASTIC value for money and would recommend to other couples and groups.

returned oct 12th 2006 6 of us went to celebrate our 25th anniversary we could not fault the place they could not do enough for you. only disappointing part was after 11pm only disco was open not to our taste but bars was open till when ever, food was not brill but we did not go hungry at all. entertainers was a laugh and worked hard on evening entertainment. weather was out this world over 95o every day to hot.... ocean world is a place to remember swimming with dophins will not forget ..if you want a shopping holidays its not the place no shops in sight only cab ride to puerto plata but needed a guide dissapointing but we did not spend any money there much to hubbys joy overall we could not fault the place would return in a couple of years do not worry about other reveiws go and try it for yourself

This hotel is the holiday from hell. we urge all people planning to stay at this hotel to book somewhere else or spend summer in England, it really is that bad, all of the bad comments on here are true. We do not need to explain the problems all of the other comments list them. We spoke to many other people who felt the same about this hotel and we are suprised that they haven't expressed their opinion about the hotel on this site.