We stayed her for two weeks in the middle of may, we were told this was a fantastic hotel with amazing rooms and advised we would have a fantastic time, the person that told us this had clearly never visited this hotel. I have decided to list the good and bad points.
BAD POINTS
1. Small Room (promised big room)
2. Sofa bed was not made when we arrived for my child, after two requests this was finally made up at around 10.30 (night one) I would have made it myself but there was no spare bedding in the room !!!
3.Air con broke
4.Toilet flush broke
5.Door lock broke (on leaving the room the door would not lock)
All the above were reported and fixed, but without any urgency.
6.Complete lack of sunbeds due to people being allowed to go out as early as 5.45 to reserve groups of sunbeds with there free towels, daily out of the app. 90 sunbeds only 20ish people were using them the rest were covered in towels often left for hours sometimes all day. This was the case at both pools. And made worse by large groups of people, some people even reserved beds at both pools!!!!! People wisihing to use the pool area who had not got up rediulously early had to sit on plastic patio furniture and admire the many sunbathing towels!
7.Not enough tables in the restraunt area at tea time (peak time)
8.Lack of bar staff
9.This was supposed to be 24hr AI however we could not get food between 5 and 6.30 the snacks served in the middle of the day were two silver pots (very small) that were emptied very quickly by the numerous unsupervised children hanging around the pool tables. The adult bar was supposedly 24hr but was rarely staffed during the daytime hours. We wanted pop for our son before 10 and could never get any. AI 24hr is very very limited.
10.Dont even try to play pool, we were surrounded by children sometimes as many as 15 completely unsupervised and were never told to move away from the area even when they had been reported to staff for repeatedly kicking the pool tables to get free games.
11.Lack of places to sit during the evening. This would not have been such a big problem if certain groups of guests did not push 3 sometimes 4 tables together for there group to sit at, the group that could have quite easily got around 2 tables and again of the 4 tables they were reserving half generally appeared to be empty forcing other guests to go back to there room and not bother with the entertainments. This would not have been such a problem if people were actually sitting at the tables and not sending 2 -4 people to babysit the empty chairs!!!! Some groups had several tables and chairs and actually sat at them this was not a problem it was the empty chairs and tables held by groups that sometimes were not used for the whole evening (very rude and selfish!!!!!).
12.The room was very shoddily finished and had several damp patches around. The furniture was awful the fridge cupboard door jammed every time it was closed even the cleaner struggled to open it and the drawers were pretty much the same.
13. The room was poorly lit therefore each visit to the safe was very difficult, take a torch for using in the safe.
14.Reps were so strecthed due to the number of complaints flooding in they appeared to have no interest in new complaints.
GOOD POINTS
1.Horse and carriage taxis to the plaza were fab (nothing to do with hotel)
2.The beach was fantastic.
3.In2action staff were fanastic, they all always had a smiles on there faces and were always very friendly.
4.The kids club had a great variety of childrens activities throughout the day and evening.
5.Mexican was fantastic book earl !!! the satff in here were great.
6.Good variety of food, all cooked well and seemed pretty fresh.
7. Room was cleaned daily with the fridge being stocked daily with pop water and beer.
8.The 11am check in on the last day took so much stress away as we did not have to lug our cases round with us for the day, or que to get boarding passes once at the airport. I hope this idea passes through to other hotels.
9.Hotel supplied towels this was great reduced my washing.
10.Security staff were very friendly.
11.Turtle pool was nice
All in all we had a good time despite the bad points, the beach was fantastic.
Just a bit of advice if you are going here with children who like to snack or want sweeties take these with you as a kinder egg cost around £2 from the shop, and a small bag of pick n mix cost us £3.





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