On day of arrival 8/25/076 escorted to Reina Delmar building by worker. Met 2 other employees in hall carrying a mattress upstairs I said hello and spoke couple sentences to one of the individuals who responded back in English. I was told the lady is on her way with the towels, so I had to use the bathroom so I left the door unlocked. While coming from the bathroom I saw the same English speaking employee inside my place by the dining room table where my bag was left open with my wallet because I just gave the guy tip who carried my luggage. I screamed at the guy in my place "what are you doing here" he ran outside without answering me. I then noticed my wallet was gone with $600 US dollars, 2 credit cards Am Ex and Citi Bk and 2 debit cards also, but most importand MY Florida driver's license and Hip medical card. I called Ricardi Kohan manager , told my story and he said the guy will return to work AT 11pm that same night so they will get him then I was distraught, however I got some food to eat that night from the resort. In the morning they called me to the office where they had the guy. He denied in spanish he was even in my room. I confronted him and said yes I saw you spoke to you and you ran out without speaking. Then they took him in the city to the jail and the manager took me also in his car down there . I spent about 2 hours there a real broken down dump, no one spoke english except the manager who interpreted my statemement. Took me back to resort I had no money no food nothing and I was now on my own for survival in a strange country. His job was completed I had me use his phone to cancel my cards. Then I had to keep on calling NY on my cell phone to get daughter to send me money by western union so finally sent me $300 I aske the manager for a ride only 10 minutes away and he said take a taxi that would be $20. On Tuesday he gave me a police report in Spanish and when I got it interpreted it says I was robbed by an outsider he does not know who broke down my door which was a Fat Lie. When I confronted him he says the guy no longer will get his job back and he wrote it that way to protect his job. I told him that is a lie and the least he could have done was to tell the truth what happened to me for my personal satisfaction. He said he will not put down that the guy was an employee and I cannot do anything about it That's the way it is so get the FBI , the intropol police or do as you please nothing will change. I said you gave me no compensation and this is how you treat me. He said I have nothing else to say to so leave. I was so upset I had no money to do much I ate once a day only dinner and I had to pay $90 dollars to taxi to get to places I had to and also out of the little money $40 to the airport. it was so bad for me I walked in the nearby ghetto half mile away to get something cheap at the store for breakfast and my left foot twisted in a large pothole and now could not walk good, in severe pain with large swelling I could only fit my sneaker on my foot and take aspirn for pain every 4 hours. I was bitten all over ny mosquitoes and now I have to pay $202 to t-mobile for phone charges trying to get money. No compensation from the manager and sympathy. He is a monster and need to be fired He is very wicked and at least I should get some food because his employee robbed me of a vacation I look froward to for months. The bar tenders were nice no english but showed care I had to tip them for that and every day and night I sat on the beach by myself and in the bar alone because no money to go on trips or to enjoy myself. He cannot repay me for a week of mysery but with a big lie and disrespect. Please investigate and do something about the care and safety of the visitors. This man upset me he know this employee for a long while and he promised me he would not get his job back when they release him from jail. I felt he went to the guy house and he and the police kept my money and could not return to me my documents This is how corrupt thes people are. I want other tourist to be aware of Ricardo Kohan manager. Thanks

My family and I recently spent our vacation at the Villa Jazmin. Upon arrival I was very disappointed. We were not aware that it was located in a residential community. The rooms were not very attractive and needs a lot of updating. The air conditioning system is very poor and the rooms were still hot with the a/c on. There were roaches in the unit in the kitchen area around the sink. Since we did not accept the meal plan we were treated differently from the other guests and felt excluded. You have to pay for water and electric. The cleaning staff had to be reminded daily to provide the correct amount of towels and facecloths. There was 1 day were our room was not cleaned at all. There is little entertainment and no amenities aside from the pool. There is no laundry facility on the premises, no iron or ironing board in the room, no ice machine, had ot buy ice. Overrall, I would not recommend Villa Jazmin as a place to stay for a vacation in Puerto Plata.

We recently spent a week at the Villas Jazmin and found the whole experience to be somewhat underwhelming. The weather was great and we certainly did a lot of relaxing but then there was little else to do.

First of all, the villas are very spartan. We were a little dismayed to find that there was no microwave or coffeemaker. They provide the type of old fashioned stovetop coffee pot that most of us would use on a camping trip. 2 days of that and we were searching out a department store in Puerto Plata and bought a nice coffeemaker for the equivilant of 20 dollars US. Money well spent. About Tuesday of the week I realized that they were selling microwave popcorn in the office and speculated were one popped it. When we asked at the office the receptionist seemed shocked that we were without one and within minutes we had a microwave. Now, doesn't it seem like someone inspecting the room prior to our arrival might, maybe have noticed that? Hmmmm... We did very much appreciate the nice stereo system (OK, big boom box) that was in our villa.

We did not sign up for the meal plan, actually we skipped the presentation. We like to search out the local food and try different places and generally we were not disappointed. Try Don Quixotes or Club Caruso. The two meals that we did eat at the Villas ( a dinner and a lunch) were OK but certainly not what I would have wanted to eat the entire week.

There are lot's of people in this world who seem to think that all-inclusives are the ONLY way to go and that's fine. Just not the way we like to do things at this stage of our lives.

We also had a huge problem with always having to walk through the bar/resturant to get anywhere. We did figure out about Wednesday that if the Internet Shop was open we could short cut through there. Felt like we were teenagers sneaking out at night!

We have a sort of ritual on the trip home where we talk about whether we would go back and in this case we are thinking probably not. We are very conservative people and truly do not expect a lot, a coffeemaker, a microwave, good food at a reasonable price. Constambar is quite far from Puerto Plata and transportation is pricey. We have no problem taking local public transportation but it doesn't seem to exist.

Also, it's been years since I have traveled with children but I can't imagine spending a week at Villas Jazmin with kids in tow. They would be bored to tears.

I feel the need to express the truth about my stay at this establishment for the good of future holiday makers.
Firstly, the good points even though there were very few....
the staff were extremely friendly and I was especially impressed with the cleaning service.
HOWEVER, there were no other English people at the hotel and therefore there was no English influence on the menu or in fact in the whole hotel! Although the food was nice if not sometimes under-cooked I was sold the "meal plan" and therefore we were forced to eat at the hotel all the time and when I arrived home I was diagnosed with SALMONELLA. I've been incredibly ill for the past few weeks and I'm utterly disgusted.
Also, another complaint about this holiday would be the lack of facilities apart from a beach (which was filthy) and supermarket. So if your idea of a holiday consists of boredom and Salmonella book up now!