Among all the resorts and hotels we have visited, the Punta Cana Resort and Hotel is the absolute worst. The general approach at the front desk, concierge, restaurants, and throughout the hotel is one of general disinterest and sometimes rudeness. The simplest of exchanges often become a hassle with hotel staff, few attempts are made to provide any real customer service, and the food is appalling. Some of the apparent rudeness seems to stem from a lack of comprehension, but in many other cases it is a very clear lack of proper customer service ethic. Many staff do not greet visitors warmly and convey a sense that they resent their work and are glad to say "no" as often as possible. When we are told someone will follow up, nothing happens. The fact that an exorbitant service fee is built into the experience is maddening and perhaps explains why there is so little effort to deliver any service. The few exceptions were notable and appreciated but did not outweigh the many frustrating and stressful encounters.

The resort and natural environments are beautiful which makes it a great shame that the experience cannot be a more positive one. However, we would not choose to return to the Punta Cana Resort nor would we recommend the hotel.

Two couples from Atlanta...We scheduled this trip last minute based on maximum beach time in just 4 days of vacation and hoping for above average immenities. It met our expectations and didnt break the bank. We had the 2 bedroom beach casitas for 2 nights and couldnt get any closer to a beautiful beach than these fun nicely equipped cottages on the beach. We dont like all inclusive due to the quality loss in the food and acomidations and this property was a nice choice for us as it has many resturants on property but still allowed us to go off propety to the nice resturants of the area and experice the culture. "Jellyfish "was the resturant we found to be the best. We reccomend this property in just a 3 hour flight from Atlanta and only a 5 minute drive from the airport, we think you would too.

We spent one night at this resort due to weather conditions in Toronto en route from Aruba. Considering the short notice the hotel must have received regarding our arrival, they deserve kudos for their efficient handling of such a large and not necessarily happy group. Check-in was uncomplicated and they had one bar that remained open and the pizza restaurant. This was all inclusive for us.
We were put up in Building 35 or Sumbador. Our room was spacious, clean and immediately cool upon turning on the air conditioning. The bathroom was large, clean and had all the amenities one should expect from a 4*+ property. The only compaint was the lack of hot water in the morning.
The breakfast buffet was included the next morning. It was excellent with fresh juices, fruit, smoothies, made to order omelettes etc.
Check out was efficient as we headed back to airport to continue our journey home.

We just returned from 10 glorious days at The Punta Cana Resort and Club. It was our fourth trip and perhaps our best yet. The property looked outstanding and the staff was terrific. They have some new faces in Guest Services (Carolina, Nicholas and Milca) along with Karina and Victor who seem to keep everything running quite smoothly. This year, we were even invited to join the chef, Rojalio and the director of Guest Service, Nicholas for an outstanding dinner to show off the new chef's talents. It was delicious and ran from lobster to filet mignon to a pecan tart for dessert.
If you are looking for excitement, this is not the place for you. If you are looking forward to total rest and relaxation, it is an oasis. The beach is never crowded and is quite peaceful. The pool at the main hotel is perfect to float in on the wonderful rafts which are provided. The pool at the Golf Club is usually empty and directly abuts the beach. There is a lovely terrace right there for a perfect lunch or drink. The Six Senses Spa is also there at the Golf Club. The mostly-Asian masseuses give Thai massages that rival any spa to which my husband or I have ever been....anywhere.
The food continues to be good, but I must say, we did miss the evening buffet at LaCana. LaCana continues to have a wonderful buffet breakfast every morning with everything from an "omelette man" to a "smoothie maker" and all things in between. We missed being able to go to the dinner buffet every few days, which we had done in years past...just to "break it up" and indulge in some of their wonderful salads and vegetables, which are grown right on the property. Perhaps next year, they will bring it back. The restaurants were consistently good and offered us varied menus. We enjoy everything from the fresh fish at the Marina restaurant, La Yola, to the delicious thin-crust pizza at Franco's.
The golf course is outstanding and is maintained beautifully. I think the fee they charged for me to ride in the cart (I do not play)
with my husband while he played seemed excessive at $40.
By contrast, when my husband played at Cap Cana golf course, there was no charge for me to ride along with him. Cap Cana's golf course, Punta Espada, should not be missed. It is about 10 minutes away and well worth the trip.
All in all, it was a very pleasant trip, as it has been every year for the past four years.
We always rent a golf cart for our entire stay and find it quite enjoyable. It gives us the mobility to go from the hotel to the golf club to the marina without having to wait for the shuttle.
There is a reason we choose The Punta Cana Resort and Club each January for post-Christmas relaxation and I hope the above review answers that question.