This was my first time booking an entire trip through Expedia.com and I have to say I was pleased. All of the vouchers you need to print out went over very smoothly (apart from a parking voucher, which turned out to be for a park n' ride that we didn't park in; a $144 mistake!).
Most of the next comments echo what other reviewers have mentioned already, so I guess I'd just like to reiterate.
One of the pluses was that the resort was only 15-20 min. from the Punta Cana Airport. Some of the others were up to 45min to an hour away.
The hotel and grounds are very very nice. I was impressed. It is a fairly big place (to walk from our room, which was close to the beach, to the lobby/dining areas took about 5-10 minutes) with many little hotel buildings. Everyday there are so many groundskeepers and cleaning staff, most who greet you with a smile and a "Hola."
I was also pleasantly surprised with our room. A good size with nice amenities. Yes, the shower is small, and in the same room as the toilet. But you get a nice big round bathtub in the other washroom as well. The balcony is great! The one bad thing was the bed. Very hard!!!
I really enjoyed the beach area. They did a great job making that look nice. Lot's of palm trees, lots of lounge chairs, lots of white sand. The ocean water is somewhat clear, but they do need to remove seaweed every morning to make this possible. Not a big deal.
WARNING!!!: There were many Europeans there during our stay, which seems to be the time Europeans travel more. Having traveled to places like Australia, Bali an Thailand, I'm used to seeing women sunbathing with their tops off. But I'm sure most Americans are NOT. If you have kids, you may want to take note of this.
The pool area is probably one of the main focal points of the resort. I liked the beach better cuz it was more relaxing, but the pool area is great. Nice big bar area, half you can walk up to and the other half you can swim up to. Latin music playing loudly all day long with cheerful bartenders. The pool itself is really big, going off in different directions. Getting a shaded spot is tough on both the beach and pool, but I didn't want shade.
Food: In all honesty, I enjoyed the buffet the best. There are so many choices to pick from and it was pretty good, in my opinion. Fresh fruit, lots of cold salads, omelette stations, stations where they cook chicken or steak for you, pizza, pasta, rice, potato and vegetable dishes. Sadly I only went to breakfast once and really enjoyed the breakfast.
The 'fine dining' restaurants were a little annoying. While the idea is great, they fall well short of what they aim for. They rotate which nights certain ones are even open. You have to go to this customer service desk and pick which nights you want to eat and at what times. They stress closed shoes and pants for guys, which to me was stupid.
We only made it to the American, Japanese and Mexican restaurants. I think I liked the Mexican the best. Japanese was second and the American was just.... sad. The French one was closed when we were there. I heard good things about the Italian one which we failed to get to.
Oh, and the snack bar by the pool is good. It does the job. The pizzas are really good! The roasted chicken is good too. They also have hot dogs, french fries and tortilla chips with cheese sauce
There are plenty of activities to try to get involved with and the Animation team are pretty good at it. They work LONG hours everyday and have so much energy. I played a good 2 on 2 volleyball game one afternoon with one of the Animation team guys and 2 European guys.
I definitely would have taken advantage of the tennis courts and basketball court, but relaxing was just too good! There are also 2 pool tables and a ping pong table near the lobby bar.
We went to the Disco one night. It's pretty cool inside there, and I can imagine during Spring Break time it's nuts. There's a big dance floor in the middle with bar table seating around.
I think this resort is somewhere between 3 and a half and 4 stars. If it wasn't for the restaurant food, I'd give it 4. But food is an important part of vacation and sadly, it just wasn't up to par. But the grounds are wonderful, the pool is fun and the beach is great!
I'd really recommend this place for couples who are traveling with groups of friends. I wouldn't say it was the most romantic place I've been to, but it works fine for a week getaway I suppose. But if friends were with, I think it would be a blast.
Tours: We took 2 tours. Saona Island($85 pp) and Santo Domingo ($70 pp).
I have to say I was very disappointed with Saona Island after reading so many good reviews. They take you to some very cool spots on the speed boats where the water is ELECTRIC blue and teal and green. But the island itself did nothing for me. The rainy season definitely meant the mosquitoes were out and no joke, I had 5-10 bites on my back while going up to get something to drink once. You are fine in the sun on the beach, but when you have to go into the trees where the food/drink is, be careful. I'm sure it's fine in the dry season.
We really enjoyed Santo Domingo. I am fascinated seeing other cities and cultures so this trip was great. It's a very long day though.... We left the resort at 6:25 and didn't get back until 8:30. It's over 3 hours to get to Santo Domingo from Punta Cana, but the tour guide does a pretty good job talking about a lot of things most of the way. You also have to put up with a lot of people coming up to you trying to sell things. But I'm used to this and it's not a problem. You just have to be comfortable saying "No, Gracias."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites