My husband, daughter and I just got back from RIU Naiboa and it was a dream vacation to celebrate our 25th anniversary. We booked this trip in December and were not sure of what we would find based on some of the reviews we had read.....
The Staff-We were very impressed with all of the staff while we were there for 6 days. The reception staff is awesome, professional, and very helpful. Ceasar made us feel welcome as soon as we walked into open and airy lobby. Our waiter for the week made us feel like we were on a Princess cruise and had great ideas of what to do during our trip. Our maid....I never met a greater spirit in my life. She knew when we would be going to breakfast without putting the sign out and greated us daily with OLA. She made sure that the mini fridge was full with the type of drinks that we wanted and even organized our sun screen daily by size and put the hightest spf in front. Thank you.
The bar tenders really enjoyed making surprise drinks for my daughter (26) and had no problem filling up the insulated cups that we had brought with. Great idea to keep your drinks cold.
The activities team is full of energy and makes everyone feel at home. They went out of their way to answer my daughters questions and were being helpful, not unprofessional.
The rooms-We had 2 rooms on the first floor by the elevators. Great location. The rooms were clean, beds were great, plenty of hangers and drawers to put away our belongings. They have 1 double and 1 single bed. No it is not the Ritz, but we would rate them a 4. The drink dispensor was always full and the minifridge is stocked daily with what we had requested the first day. Thank you for the personal service. The bathroom was clean and the water pressure is wonderful after a day of fun and sun. We found them to be quiet and the view of the palm trees was great. BIG HINT: Many have commented about the air conditioning not working. After reading the hotel manual, we found that as soon as you open the patio door, the air turns off. Once we kept the door closed, the temperature is perfect.
The food-The amount of choices of types of food is plentiful and varied. I was disappointed that there was not more theme nights. The quality of the food was very good and much better than we expected. Had breakfast and lunch at all three resorts that you can use while staying at Naiboa and found that Bamboo is a great place for lunch. A trip to the steak house is a must for everyone! You make your reservation that morning from 7-9 and make sure that you have an empty stomach because 1 plate can feed 2 people easily. The service is 5 star.
The activities-The staff makes sure that there is always something for everyone of all ages. Many young children always seemed to know when the next "class" was and ran to the activities team with smiles on their faces. The shows at night are great and you can go to other 2 RIU locations. We found ourselves traveling the complex to take it all in.
The excursion to Saona is a dream come true. The day includes a great bus trip to the other side of the island and then speed boat trip to the natural swimming pool where the "Pirates of the Carribean" had shots filmed. Then off again to the island that will take your breath away for 2 hours. Sandro was our guide and was a wealth of knowledge in 5 different languages. Lunch and drinks are included and lobster was $20.00. Lobster on the beach, talk about heaven. The trip back is on a Catamaran and a dream come true for my sailor husband.
The beach and shops-The beach is beautiful and there are plenty of chairs for everyone. Many activities or just rest for those who want. Bamboo has an area in the shade that we enjoyed after a day in the sun. Was not impressed with the flea market, about a 15 minute walk. The vendors are pushy and rude. They will make up different prices for each buyer. The shops were great. No bugs at all which was a wonderful surprise. The breeze feels great on the beach and is wonderful for taking out the catamarans available on the beach. You can arrange many outings and activities from the suba vendors on the beach.
5 star extras for a 3 star price-The staff knew that it was our 25th anniversary and they went out of their way to keep the surprises secret from my husband. On the day of the anniversary, we had gifts from staff in our room, a beautifully decorated table for dinner, dancing and singing from the waiters, and a special cake. There was no extra cost and even the maid staff was congratulating us the next day. Awesome job to the entire team.
We would highly recommend RIU to everyone. Having been to other all inclusive resorts, you can not beat the package for the price. Thank you again for a dream vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun