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Excellence Punta Cana: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 2,384 reviews
2,384 Reviews
5.0 of 5 stars
1525
4.0 of 5 stars
471
3.0 of 5 stars
137
2.0 of 5 stars
154
1.0 of 5 stars
97
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 72 hotels in Punta Cana
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 446
Description: This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect... This description is based on information provided by the hotel.
Address:
Playas Uvero Alto
Punta Cana
Dominican Republic
Check Rates: $373 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Excellence Punta Cana

( 130-134 of 2,384 )
“Worth Every Penny”

Excellence Punta Cana

5 of 5 stars
Toronto, Canada
May 18, 2008
12/13 found this review helpful

My husband and I decided to take a well deserved rest for JUST THE TWO OF US - for the first time in almost 14 years. Our agent suggested the Dominican Republic, and then the Excellence Punta Cana resort. We've stayed at our share of all-inclusives (including Sandals) and were not impressed. The Excellence changed that and we can't wait to try another one of their properties! This time, we did not stay in the Excellence Club rooms, but I did not feel that we were missing out. However, next time we may try them just to see if we were!

From start to finish - a completely worry-free and relaxing vacation. We were picked up at the airport by a van cab with only one other couple. We arrived within about 1 1/4 hours and were immediately greeted by a smartly uniformed bellhop, who relieved us of our bags while a lovely lady presented us each with a cool towel and glass of champagne (yummy Spanish bubbly - always complimentary).

It was about 11pm, so we were tired. We opened the door to our suite & gasped to see it was about the size of our living and dining room together, with a jacuzzi bath & canopy bed - just like in the pictures. Clean, smelled great ALL the time. Only point in question - we received anywhere between 2 and 4 large towels each day - however, the mini fridge was well stocked and there was twice daily maid service (turn down service at night).

Too tired to venture out, yet famished, we ordered room service (complimentary always - 24 hours - really!) and 30 minutes later we were eating absolutely delicious food. A couple of times, we received slightly different things than we ordered, but whatever we got, it was wonderful and served with a smile.

The next day, we were astonished by the natural beauty of the beach and the gorgeous, well-kept grounds, complete with live flamingos & parrots. The beach is quite private (though technically federal property) because there are really no other hotels nearby. The water is rough - the first 4 days we used the boogie boards, but the last 3 the beach was closed for swimming as the waves were reaching heights of 10 feet or more. No problem. About 30 feet away on one end of the beach, and a couple of hundred feet on the other, the water calmed significantly and if you wanted ocean swimming and some snorkelling, you had it.

A big thing - we always had large, clean beach towels at any time of the day (complimentary) and we always had a place to rest on the beach or poolside - whether it be one of the curtained, canopy beds, smaller settees, hammocks or comfy beach chairs. No line ups for palapas or shade palm trees - there was plenty for all, and our hotel was at capacity.

The pool was amazing - big, clean, nice temperature. There were always activities if you wished to join in. The drinks were free flowing and amazing - premium liquors ALWAYS available (all complimentary again). Each day, there was a different featured cocktail to try - the bartenders were competing with each other all of the time to whip up the most delicious beverage.

The staff were incredibly well-trained and always available should you require anything at all, but not pesky and in-your-face. Everyone seemed to get along - they always had a lively banter going back and forth.le still providing me with excellent service. It was a great feeling to see everyone having a good time while doing an amazing job. Hola Altagracia (at kafe cafe beach bar) - que linda! There were drinks staff on the beach, at the pool - everywhere! Pizzas & sandwiches were brought poolside every afternoon & barbeques and paella's were abundant at lunch time on the beach.

There was minimal waiting for a seat in one of the several a la carte restaurants (we had a one hour wait for the French restaurant one night, but we were able to walk away and have a drink at one of the bars while waiting - they give you a little disc that looks like a spaceship that lights up and buzzes when your table is ready). Every other night, we were seated right away. The a la carte restaurants were great (with the exception of the Lobster House - not traditional lobsters, but prawns, and they are a bit mushy when cooked - I'd miss this one for dinner if we went again). All of the others were great. The buffet was available for breakfast and lunch if you wanted. Hilario whips up a great smile and a terrific omelette.

We took tennis lessons with the resident pro Rolando - he is truly amazing and patient. I've never really hit a ball and he had me competently rallying after the first hour. There is a very minimal charge for the lesson and I'm certain that I will be hard pressed to find anyone else as good as he is at instructing. We met some other couples who took lessons as well (they were players) and they confirmed that fact. Even if you've never thought of doing it - take a lesson from Rolando. I now have a good beginning from which to actually learn how to play, and it was really fun!

Gym equipment was better than I've ever seen - newer, neater and very clean. Definitely lacking in aerobics classes - they could really use a few trained instructors - the resort is so relaxed, that a great yoga class or dance aerobics class beachside would draw a big crowd. The one yoga beach class I went to, one of the guests wound up teaching it!

On the very last day, both my husband and myself had slight cases of "boogie belly", but 2 tabs of immodium advanced cured that immediately - don't have a clue what could have caused it and it was only a teeny speedbump in our perfect vacation. You are not supposed to drink the tap water or brush your teeth with it, though it is purified.

I really can't wait to go back to try another of the Excellence resorts. Contact me with any questions.

  • This TripAdvisor Member:
    • Liked — Clean, luxurious, perfect service
    • Disliked — Was bored stupid by the 4th day, but more relaxed by the 5th day!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
README's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: August 27, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $373 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Rafalena Rocks”

Excellence Punta Cana

May 18, 2008
8/9 found this review helpful

My girlfriend and I went for a week and absolutely had an amazing time! Everyone was very nice and helpful at all times. The service was outstanding and couldn't have been better. I would recommend the vacation for our friends. Be aware of the early risers when trying to get a good spot at the pool. Some people will "claim" their spot and not show up until noon. My suggestion is ask someone around the seats and if they havent seen anyone, nicely set the towels aside and have a seat. :) The forecast may call for rain, but it is usually a short shower and nothing to worry about. The activities organized by the staff were great and a lot of fun. The horseback ride is worth the experience. It's included! Take a camera. Tipping is up to your discrestion, but I would recommend tipping if you appreciate the service. They'll give you change at the front desk. The food variety is good. Spice was our favorite dinner spot. Toscana has a great lunch. Don't expect to be overly impressed with the food, but it is decent. Bug spray, with Deet, is a must! A lot of people there had 20 and 30 bug bites on their bodies. We fortunately had that info and were prepared. Single or Lesbian Ladies, be aware of the male staff members that linger a little too long. We had a few inappropriate moments. Overall everyone was great. Rafalena-the swim up bartender was the BEST! She was supersweet and took good care of us! We had a wonderful time and would recommend the resort to all kinds. No kids running around and very relaxing with a fun nightlife! Take a camcorder is possible. Still pictures don't do the resort justice!

  • This TripAdvisor Member:
    • Liked — Relaxing environment and Excellent Staff
    • Disliked — Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yilian's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 18, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $373 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Out of this World…..5* Excellence for 14 nights!”

Excellence Punta Cana

May 18, 2008
13/13 found this review helpful

The Excellence Hotel appeals to absolutely everyone, I have never been to a place that can be so full of life yet so tranquil.

On arrival we were greeted with cold towels and a glass of chilled champagne…the perfect start to what was pure 5 * Excellence for 14 nights.

The room was amazing and the 4 poster bed and large Jacuzzi bath is standard! We had turn down service 12 of the 14 nights and on occasions they filled the Jacuzzi and left floating rose petals. They also leave you a daily Newsletter which is a great way of keeping in touch with what is going on.

Breakfast was incredible, you are greeted by a display of champagne on ice for bucks fizz or Smirnoff vodka and tomato juice for a bloody mary! We enjoyed smoked salmon bagels with caviar, freshly prepared pancakes and omelettes and the smoothy bar is also incredible.

The Pool was thoroughly cleaned everyday and the pool bar service was amazing. The hotel provides some fabulous blue floating mats (like lilos) for communal use and asked guests to ‘aim for guest harmony’ by leaving the mats in the pool….. some guests ignored this during our stay and selfishly kept the mats under their sun beds even when they weren’t using them…. Once some people did it others followed and therefore not all guests got to enjoy them which was a real shame.

The red flag flies everyday at the beach and they have small black flags in the sand as the sea is incredibly choppy and the waves are strong so do take care. If you do venture into the sea outside the designated area the security staff will blow a whistle and ask you to come out. You are on the beach at your own risk but its best to swim only in the designated area if you are a strong swimmer.

Pre-dinner drinks at the Martini Bar are fantastic as they have the most amazing saxophone player. All drinks are named brands and they have


There are 8 A la Carte restaurants in the evening which made us feel like we were dining at a difference place every night! We tried every restaurant and the French came out on top – it was the best foie gras and Chateaubriand steak I have ever tasted.

One thing I will say is take some strong mosquito spray! We took some with us but the mosquito’s were not put off by it so we ended up buying some from the pharmacy and its not cheap! The shops in general are very overpriced so take all the toiletries you think you will need.


This truly is an Excellent hotel and well worth the money as we had absolutely no complaints at all.

  • This TripAdvisor Member:
    • Liked — 4 poster bed and jacuzzi as standard
    • Disliked — shutting the door on the final day :(
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kinsmister's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 18, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $373 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dream Wedding..thanks to Ana, Fran and Excellence Resorts”

Excellence Punta Cana

May 18, 2008
8/8 found this review helpful

Excellence Punta Cana gave us the wedding of our dreams! We got married there on April 18, 2008 and brought along 54 of our family and friends. We were worried that with such a large group (with many experienced travelers) that it would be hard to satisfy everyone, but it turned out to be the best decision we ever made. Everyone had a fantastic time swimming, playing volleyball and just hanging out and instead of just one night, we got to celebrate our wedding for a whole week! One of our best ideas was having a groomsman & bridesmaid host a happy hour each night before dinner. Since the resort is so huge, it gave a chance for all 56 of us to meet up and socialize. At least half the guests ended up at the disco every night where we would dance till closing.

Our wedding on the beach was beautiful and our wedding coordinator, Ana Luisa Rivas, was amazing. She handled everything for us and even put in all these little touches to make our wedding wonderful. My bridesmaid dresses were fuchsia and she provided a wedding cake, flowers, and menu cards to match. She delivered our gift bags to each guest, organized all my spa appointments, personally oversaw all my events and worked with the florist to get the special orchids I wanted for my bouquet. She even had the florist bring samples of the orchids a few days before the wedding and then tracked me down on the beach to show me. On the day of my wedding, she was with me from morning to night, overseeing every little detail. The whole event was flawless and the Caribbean band was a blast at the reception. My travel agent worked with Ana for months in advance to make arrangements for our wedding and guests and she claims Ana is the best wedding coordinator she has ever found. This is from an agent very experienced with planning weddings in the Caribbean. I absolutely agree. If you are planning a wedding at Excellence, just relax and leave everything in Ana's hands. She is truly incredible and so unbelievably sweet. She also works very, very hard. Ana, we thank you from the bottom of our hearts and we will absolutely be coming back soon to see you again.

We are very grateful to our wedding photographer, Fran Rodriguez. The pictures he took were amazing and he made the whole experience so much fun. He had us laughing the whole time. The coolest part is that all our photos and video were ready before we left the resort. Most of my friends have had to wait weeks or months for their photos. Fran even puts them all out on a website for you. His website is [--] if you want to see some more of his work. Thanks Fran, you are very talented and we love our pictures!

As far as the resort, it really exceeded the our expectations and those of our guests. The grounds are beautiful, there is lots to do (if you want) and the staff is very friendly. We will be coming back and I have a feeling quite a few of our wedding guests will be coming with us.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEbride's Summary
Date of Stay: April 2008
Member since: March 07, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $373 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Relaxing Vacation!”

Excellence Punta Cana

5 of 5 stars
Cumberland Co., Nova Scotia
May 18, 2008
1/1 found this review helpful

The only bad thing about Excellence Punta Cana was leaving. Other reviews that may seem negative are way off base and going with a positive attitude makes all the difference in the world. The people employed at the resort are friendly, hard-working and always willing to please. The food was great, in my opinion (and my husband's), and the pizza by the pool was awesome. For those of you who love beef, I would recommend the Chateau Briande (sp?) at Chez Isabelle. I recommend going to dinner between 6:00 and 6:30 in order to get in right away. Drinks are also top notch and flow freely (thanks Juan and Felix!). The "drink of the day" is always interesting to try.
Some people have complained about the beds, but from two people who have back issues, we found them a bit firm, but fine. It's not like you have to live there and sleep on them forever. Our room was beautiful (3rd floor with an ocean view and vaulted ceilings) and always cleaned within a reasonable amount of time. If there is something you need, just write a note and they will get it for you.
The resort grounds are downright gorgeous and not so huge that walking was a pain. We only had rain showers twice during the week and they only lasted 10 minutes each.
In the end, I would definitely go to Excellence Punta Cana again and May seemed to be the perfect time because the resort was not full and we didn't really have to wait in line for anything. Just some advice: when you pack, take a good look at your suitcase and then take half of your clothes out because you will likely be on the beach or in the pool all week. Also, put your sunscreen in your bag and then take twice as much (it cost us $23.00 for a medium sized bottle on the resort. Yikes!). Take lots of one dollar bills for tips that are most certainly deserved. This trip was definitley a do-over!

  • This TripAdvisor Member:
    • Liked — Awesome pool, great food, friendly staff
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueberrygirl97's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 03, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $373 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Excellence Punta Cana

( 130-134 of 2,384 )
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Excellence Punta Cana Address

Playas Uvero Alto, Punta Cana, Dominican Republic