Hello,
We are from Montreal (in our early 50s) and we just came back from a 6 days/nights vacation at IFA-Bavaro Ocean (beginning of April-May, 2008).
I believe we are advised travelers (Mexico Riviera Maya: Bahia, Palladium, Puerto Vallarta, Cuba: twice, Panama, Costa Rica, Margareta…) and we have a good perception of what 4 stars should cost and offer in this type of business.
I am writing this note to advice people that this resort is NOT 4 STARS--- except for the rooms.
The services are in fact 3 to 31/2 stars. We booked 5 days in advance and this was the only resort available having 3 tennis courts (this was important for us).
Who wants to play tennis must avoid this resort. 3 courts are advertised—in fact are only 2 (plus one basket play ground). The most important thing is the courts are not in the resort; you must walk ~ 10 minutes in the village. The courts are located among private houses of Dominican people; you have to pass in the front of a guard that has a real loaded gun. The courts are not maintained (poor quality surface) have no services at all (no representative from the resort, no water, no bathrooms), dirtiness.
We had reservation for each day as requested by the customer service of the hotel. The first day, we arrived on time but the courts were occupied by Dominican people who claimed “the courts are their property and if we don’t like it we have to call the police”.
We did not comment because there was a possibility that the guy with the gun was paid buy the tennis players. We reported the incident to the hotel customer service and we were assured next day everything will be OK. Next day the courts were available. After one hour play, when we wanted to leave, 3 big dogs showed up at the court door. We manage to get to the hotel, but that was the end of IFA tennis for us.
Apart from this, we noticed the people had no training at all in English or not enough training (even at the front desk). They were actually surprised to notice that some people don’t speak Spanish (amazing !!).
Who likes nightly entertainment/shows must avoid this resort. There is (almost) nothing. NOTHING TO DO AT NIGHT. If it was boring for us, I am wondering what young people should feel like ?!
We found the beaches to be gorgeous: fine, white sand, clear water (with algae in places, but this is OK). Too bad they were heavily populated with people offering free presentations of surrounding resorts (very annoying).
Conclusion: This was our first and last “last minute booking”. No more IFA for us. We expect a better quality for a 4 stars resort.





Rooms
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