Stayed at this hotel during end of january and beginning of february and i have to say overall it is okay but as we had not originally booked this hotel and were told upon arrival at the airport that we had been double booked at Edenh so HAD to go there it didnt best please us...

Upon arrival the reception staff especially Roberto, were very unhelpful and didnt even know we were expected!!!!! even though we were assured by the resort manager at the airport they did!

When i had to insist that we were told we were staying there he eventually decided in his own sweet time to go and check in the back office. Taking into consideration the long flight and transfer time i would of hoped that at least they could of offered us a cold drink whilst they were sorting out the problem but none such offer came! When they did find us a room i asked directions etc and was there transport because in other hotels 4* that we have stayed they have always taken us to our room i was told to walk! which was rude and bearing in mind it was very late and had know idea how to find our room.

After speaking to the Bell Boys they offered to take us for which we were grateful but when we arrived in our room quite shocked!!! Room was filthy with empty cans and bottles, wet towels left on the floor and obviously not been cleaned. After refusing to stay there even though he tried his best to leave us there the bell boy then showed us another room which again was not cleaned and had ashtrays full of cigarates etc plus sand in the bath!!! again refused to stay and even though we asked to go back to reception he took us to another room. Which again to our amazement was dirty with dirty glasses, empty bottles etc left from previous occupants. After insisting we were taken to reception then, finally we were told they had no other rooms!!!!!!!! By this time my patience had evaporated and i had to really get stroppy before they would listen. Eventually our rep turned up (Stephanie) who did find us another room in block 6.

Unfortunately the saga didnt end then, when we woke next day in the daylight we noticed mold growing up the walls and across the ceiling so once again we had to go and complain and change rooms. Through out the staff including the rep werent that helpful or understanding.

On a lighter note once our room was sorted we did have a nice stay. Although i have to say the sun bed situation got on our nerves as people were leaving their towels on the beds and wouldnt be seen all day and the same with parasol. My husband is very fair so needs shade so unless we got an parasol we couldnt stay around the pool or beach.

Food good in Buffet with loads of choice, didnt rate the a la cartes much and felt the tipping culture too much, the bar staff in the main lobby ignore you if they dont think you will not tip them and i noticed they only gave the branded goods to their favorite guests.

Rooms clean but the maid was cheeky asking us to fill in a nomination card giving us her i.d to ensure!!!!!

All in all we would not return to this hotel especially since it is not cheap and other hotels we have stayed in the caribbean have been much better. Plus we were disapointed in the sea which although was clean had little to no fish!!!!! and we both love snorkelling.

The staff here also dont speak that good english which you would think they would especially since a lot of the custom is from USA and Canada.

We did go on a really good tour of the sugar cane and inland which was well worth it (monster tour).

Me and my fiance stayed at Ocean Sand from Apr. 14 to Apr. 21 of 2008. Check in- When they say check in time is 3pm beleive it. They don't get you in till 3pm and not a minute sooner. Rooms are very nice and spacious. We were placed in a backside veiw in villa 9 at first which the veiw was not the greatest at all but requested a move to poolveiw asap and got moved the next day. Much better veiw. Pools are very nice and HUGE!! If you like shade by the pool you usually had to get to pool by 8:30 am to place your towel on a chair. If you don't want shade then there are tons of chairs available. Food is okay. But watch for cleanliness in the main buffet. We saw them on more than 2 occassions grab dirty glasses that had been used by others dump the old drink out and rinse them under water very quickly then pour our drinks in them and serve us. So we ended up asking for plastic cups for the rest of the stay. Staff are very helpful and friendly! Grounds on the resort are BEAUTIFUL!!!

Entertainment is your average resort entertainment which is ok. The saxaphone player they have in the lobby on certain nights is wonderful!! Oh and the photographers on the resort take absolutley BEAUTIFUL pics!!! One other thing is keep in mind that this is a very big resort and depending on where your room is there is alot of walking but there is also a trolley that goes around pretty much all day that you can catch a ride on. There are no specific times it travels. So when we were on our way to the lobby and it happened to be right there we took it and if not we walked. But the walk was always nice too because as I said the grounds are beautiful. The spa is very nice and fair prices. We enjoyed our stay very much and would recommend staying there to others. Don't forget to ask for plastic cups!!!

First of all this was my first trip in the Dominican, we stayed at the Ocean sand me and my gf my sister was staying at the Ocean blue from the 6th to the 13 th of April 2008 . The resort looks very nice I would say even more then on picture. I was impress by the immaculate ground over there

Check in/out : Very quick we arrived there at night took us 2 minutes to get our keys and we were ready to go.It is normal if
you arrived on a bus with a big group of people that it will be a bit longer.

Rooms: large and very nice did not had anything missing or broken in my room, each room has a safe the bathroom is pretty nice also villa 10 and 6 are the one closest to the beach It depend what you want ,to be closer to the beach or closer to the lobby area/a la carte restaurant and buffet.

Buffet: There is 2 one close to the lobby witch is very good lots of choices and another one close to the beach witch is a bit less choices but still good.

A la carte restaurant : No reservation everytime I went around 1825 never had to wait to eat , I went to the Mexican, Italian , route 66 witch is probably the one I though was the worst all the other one were great , good service , good food. For the men the Italian , the Dominican and the El bodegon you have to wear long pants.

Bars: they have a lots of bar on the resort if you tip I am not going to lie it helps a lot one of those is the sports bar witch is open till 6AM with snack available after 2300
the Lobby is very nice with a big bar and always music played at night. Bars by the pool is also good but I did not like the fact that
little kids were in the pool were the swim up bar is there is a lots of pool to take them.

Beach: Very nice a lot of sun chairs never had to worried about it.

Entertainment: plenty of stuff to do on the resort the Team at the ocean sand/blue is simply awesome there is show every night at Showtime lots of game to play by the pools.

Finally I would recommend this resort to everybody because it has a lot to offer the staff is very friendly the resort is simply beautifull. I do not understand people complaining about the resort I had an awesome stay there from day 1 to day 7 and I will be back next year for sure.

We were travelling with our three sons all under the age of five and I would say this is a fabulous resort for children. Most of the people there had kids and we had an amazing time until the last night. The food was great, the rooms were large and clean, the beach was a little dirty but is the fault of the guests...

Our last night we went down to the beach, around 4pm, to take some photos of the boys on my lap in the sand. We were on the resort property.
While sitting on the sand a dog, one of the many that guest were feeding and we had avoided knowing they were wild dogs, jumped over my husbands shoulder ( he was on his stomach taking photos of us) and jumped on my five year old bitting him on the mouth as he started to scream. My three year old jumped up and started to run away - the dog turned to him and bit him on the bum and them pinned him and started licking his face. I was trying to get up and protect my 6 month old as my husband kicked at the dog to get it away. My children were terrified - we all were.

My son had to go and get a needle right away. We were leaving the next day and upon arrival in Toronto took the kids to the Doctor. Both my five and three year old are now getting needles for rabies - we don't know if the dog had it but it is 100 percent fatal, 100 percent! So a total of 15 needles later - we still have to get more- I would advise people to be careful. Rabies is contracted not just with bites and blood but with saliva - hence the son who was licked on the face had to also get treament.

The hotel's responce was to put up signs on the beach the next day and they gave my son a piece of gum and a bowling ticket. They told us the dogs were filthy and disgusting but there was not much they could do about them.

We had such a wonderful trip up until the time, really no complaints but I think I need to tell people about our experience so they can be careful and protect their children. The dogs seem friendly and I think the dog wanted to play but who knows what diseases it might have and it did bite them. A wild dog can turn quicky and we don't know how they are treated by their owners.

We love the Dominican and will definately go back. I don't know about this resort because of the dogs but the area is beautiful and the people are wonderful!