My friend and I stayed at the eden h this past week, May 4-9th. We had read many different reviews, but decided that we would go with an open mind, and make the best of it if we came across some difficulties. The amazing part is though, the edenh almost speacializes in difficulties.

When i go on a resort vacation, i expect to have a decent view out my window, a beach, a pool, maybe even the grounds of another hotel. I do not expect to see the back construction yard/parking lot . I do not expect to hear loud music and noise coming from that construction area well into the night either. Please look at my attached photos if you still don't believe the people that say they had a really bad view out their window.

The second oddity was the lack of a WALL between the bathroom and the bedroom. Not many people have mentioned this, and i wonder if not all of the rooms are this way, but when you are traveling with a friend, this is not acceptable. You do have the luxury of rolling out of bed and directly into your jacuzzi tub, but any matters of privacy are no longer private. We called the front desk about switching rooms and were told that we could only upgrade, that there were no other rooms available. This was an interesting statement, as i am sure you have read so many reviews saying that you have to fight for beach chairs. But the week we went was so dead, we were often the ONLY people at one pool on many days. Therefore i find it hard to believe that they had no other rooms.

A list of the rest of the vacations frustrations:
1. room not clean, empty beer cans from previous vacationers in drawers, water still in the ice bucket. Ice machines do not work in hallways. (have to get it from room service)

2. Maids did not really clean room, they make the bed, do not give you washclothes. there was a worm in our shower for the whole week, never cleaned. the shower backed up, clearly the maid knew about it and did nothing.

3. the understaffed hotel staff did not appear to want to wait on anyone. at the beach bar i had to ask if they were even open one day. the staff that brought the room service was invasive and hung around.

4. even though the hotel was empty, if we didnt get to dinner before 7/7:30p, we were told that the restaurants were all full for the night and had to eat at the buffet. they shut down 2 restaurants each night, but never made notice to this.

5. once seated in a restaurant, we would get a drink, have our orders taken, and never saw a waiter again. other staff brought us our food, but seemed confused if we asked for our waiter.

6. never knew when the shows were...no postings, we went to go see one one night, and nothing was going on. i think this is just a matter of poor communication, i think other people liked the shows.

In terms of a beatiful beach and nice pool, of couse it was. It's punta cana, you could put a hut on the beach and have a nice view.

Overall, i felt that the staff did not want to be there, and did not want to offer service. We only recieved friendly smiles if the male staff was interested. I know that this whole review is negative, but we tried so hard to have an open mind. I have traveled all over the world, and in third world countries, and have never felt as unwelcomed, and never had had so many dissappointments that were well within their control. I will be sending a letter to my travel agent, and eden h so that they are aware, and can hopefully work on these things. I feel that most of their problems are service related and hopefully it will improve in time. In the meantime, my money is very important to me, and i assume it is important to other people, so i would consider another hotel until the eden h has worked its problems out.

(note: make sure you bring a pen for customs/immigrations forms, customs does not have any pens on table s and noone will give you one, including airline agents...i am sure they will give you a pen though if you want to give them cash!)

This resort has quite a few problems. First, if you have already made a reservation, I wouldn’t panic (unless you have paid a 5-star price). If you have not yet made reservation, I would suggest you don’t. If you upgrade it is mostly for the rooms closer to the beach and the private pool. We were Paradise Club. This was to include private check-in, rooms closer to the beach, private pool (including pool bar), top shelf liquor, private concierge, lounge and bar, free internet and private continental breakfast. There may have been other things but tI was only aware of these. We were never informed of what was included in the package. Most information came from other people. The lounge was a chuckle. A room with the check-in desks, a living room set, television, dining room - type table with chairs and 2 computers. The bar was self serve with about 10 bottles of liquor, no mixer, ice, juice, whatever you need to mix drinks. A small frig with coke, diet coke, water, etc. We found out after about 4 days that Paradise Club has a private breakfast area where you can go al a carte if you like. We only did this once because getting what you want yourself was easier.
The private pool was nice. It made the resort more intimate, sort of a small party every day. The top shelf liquor at the pool bar was a joke. There were usually about 7 to 10 bottles of top shelf liquor and not necessarily the same ones. One day there was Amaretto de Sarono for about 3 hours, never to be seen again for the remainder of the week. One day Stoly, again one day only. The top shelf that was there was never used so it was always there…the various types of Absolute. You get the idea, nothing consistent. The lobby bar had top shelf liquor and “top-top” shelf liquor for which you had to pay. (At an all-inclusive, why have liquor that is not included?)
The rooms were satisfactory but the shower doors were incorrectly aligned which could very easily shatter. I was told by a guest in one of the ocean front suites that they had no shower door but the hinges, apparently for a door that was there at one time. The Jacuzzi tubs on the balcony were a little weird. There was no privacy so if you took a bath before it was dark your bath was in view for all. Maybe some sort of privacy blind would be helpful. On our last night the air conditioner was not operating properly.
There is no longer a chair issue, plenty of chairs and available palopas. However, the umbrellas are an issue. Not one at the Paradise club pool was in working order. They are shabby and not able to handle the use. How much can it cost to replace broken umbrellas?
The ala carte restaurants were open two at a time, never all four. The food was mediocre except for the Hibachi. Everyone loved it. Reservations were made, a beeper was given to you and you waited anywhere from 20 minutes to 2 hours. The buffet was hit or miss. You never knew what to expect or what the quality would be. The food down by the beach was also hit or miss but you were more likely to find something appealing.
There are a lot of little things that keep this resort from being anymore than a 3 star. I don’t see much potential for improvement any time soon. It’s been open for a few months and requires a great deal of maintenance already. If you’ve already booked and don’t sweat the small stuff it should be an adequate holiday.

I went with my mom, sister and two friends.

Hotel was built on a swamp and that is why there are a lot of mosquitoes. Don't stay in bulding 2 unless you face the pool because there are a lot of misquitoes. Bulding 1 is where my friends stayed had no problems with mosquitoes.

Jewelry - Be certain to lock all your goodies in the safe. I didn't and my wedding band was missing. My own fault.

Pool - okay.

Beach okay. They raked the seaweed up every monring. It is on the Carribean so how bad can it be.

Music same everywhere, not that great. Bring CDs and possibly ask at pool, especially VIP pools area if they will play your CD.

Food - Was not good and I am not picky. I eat pretty much anything. You had to pay extra for lobster.

Not a lush resort because it is so new as other people have stated.

Staff - most were great. Very friendly and tried to help. Alexander at Guest Services was very helpful.

Entertainment - Not great.

Tours - did the Zipline and had a great time 11 platforms 10 cables. Be sure you are in shape to climb up and down flights of strair that are around 3 stories high. My mom did it and she is 74.


All and all I would not recommend this resort to anyone. I have been in Punta before and there are so many better options.

I like everyone else have read these review and kept hoping it was better than it sounded. Don't get me wrong you will have a good time because you are on vacation, but it would be better if you stay elsewhere.

We just return from a week at the Edenh from April 26 to May 3rd. Having read all the negative reviews I was very concerned and more then once thought about switching resorts. There were 14 in our group and I can say without hesitation everyone had a great time. I have been to Punta Cana several times and would certainly rate this resort right up there beside the Majestic- one that we stayed at a couple years ago.
Yes there are a few things to be worked out but that is very normal being a new resort. Remember you are going to a different country for a well deserved vacation so expect things to be a little different , including the food, language, customs etc. The pace is also slower but that is part of vacation - to slow down and relax.
First of all the big issue with the beach chairs- it is not a problem. I am an early riser so not an issue however there always seemed to be beach chairs available( and they were expecting more). While my wife and I spend most of the day on the beach even when we went to the pool area mid afternoon we always found chairs. How someone could say the chairs are still a problem is beyond me. For the a la carte Restaurants we went 6 times during the week , excellent food and only once did we have to wait and that was for a late sitting ( after nine) Most times we just walked in shortly after 6 and were able to get a seat right away. On two nights I made reservations around 6 for a 7.30 sitting( for 14 people) - not an problem at all. I enjoyed all the Restaurants but liked both the Asian and French the best.
The weather was overall great for the week and the beach( # 1 reason why I go south) was one of the best I have been to. I spent many hours walking along the beach area and Edenh by far had the best beach front. The pool was large and also vey enjoyable( even if you are taking a swim at night) I found the stafft to be great, they could not do enough fro you.
The rooms were very large and spacious . We ended up in building # 1 facing the pool and with a partial ocean view after we switched the second day. The rooms were cleaned daily and the mini bar always had refreshments . I especially enjoyed the Jacuzzi on the balcony every afternoon when I came back from the beach- very relaxing. It was a bit of a hassle at the front desk when I requested the change but mainly because of a language barrier and I had time- afterall I was on vacation. Also unless you want premium drinks I do not feel the upgrade to the pink bracelet is worth the extra money. My only overall issue with this resort is the fact all the bars were closed in along with the lobby so I found the smoke a bit too much at times being a non- smoker. Usually all the bars and lobby are open air so not sure why the resort was built this way.
So in summary- just a great vacation at a great resort at a great price. I wanted some sun and surf after 5 months of winter, have some great food, a few drinks( and trust me they were not watered down) and just relax with a good book on a white sandy beach with palm tress swaying in the wind and Carribean music in the background( sometimes it was rock music) Edenh filled the bill completely . Would I recommend- absolutely . Would I go back - probably not because I like to try different resorts every year. Now it is back to reality and normal Canadian temperatures - 6 degrees today but at least the snow is gone. So just relax, go and have a great time- you will enjoy it !