My husband and I stayed at the Edenh from May 9-12, 2008. I booked this as a last minute trip to celebrate our anniversary/new baby/
graduate school graduation, and it was recommended by our travel agent.

The one great thing about this resort is its proximity to the airport. We have been to Mexico and Jamaica, and our bus rides to the resort have been up near 2 hours long. We didn't want this on this trip since we were only there for 3 nights, so being close to the airport was a real plus. We were the first stop off of the Apple bus, and were on the beach within 6 hours of leaving Ohio. Upon check in, the staff was in a rush to check us in, even though there was only one other person ahead of us. They threw a check in sheet at us to fill out with no comments/explainations. Not the greatest greeting I've ever had at an all inclusive resort, but we were still excited to be there, and didn't think much of it. We were also not offered the pink bracelet VIP upgrade, so not sure if we looked a certain way, maybe they thought they weren't going to make money off of us or something. The bellhop was extermely helpful though. Our room was not ready when we got there at noon, so he showed us a changing room in the front of the hotel where we could change and get ready to hit the beach while they held our bags. Very nice set up. The beach and pool were both very nice and clean. We had no problems getting chairs and umbrellas. Only complaint about the pool umbrellas are that they are very cheap and kept breaking and falling over. Could probably use new ones already, and they aren't very old. The outdoor buffet was just mediocre. The food variety did not change much daily, and the hamburgers and hot dogs had a strange consistency. I know its hard to cook for so many people with such diverse backgrounds, but still wasn't great. The sit down restaurant was very good (we went to the steakhouse and the Italian), however, the wait staff was terrible. We were seated right away, but our server did not come to greet us for at least 15 minutes and was very unfriendly. Once they took our order, the food came out fast, but we had a hard time getting silverware and refills on our water. I kept feeling like we were the red-headed step childen on the resort. Maybe it was the fact we did not speak Spanish, and we very obviously look like Midwesterners. Had the same problems at the bar, we would stand there and wait for a drink, and other guests would get served first even though we were waiting first. And they would never make eye contact or make conversation with us even thought we tried. Not really sure what that was about....Our room was very nice and large. We had a first floor facing out to the other resort, which was fine by me since all we did was sleep there. Only a few mosquitos to complain about, but nothing we couldn't keep under control. Minibar was stocked daily, and room was very clean. The front desk was also not very helpful in providing guest information on the activities on the resort. We would have liked to know when we checked in that there was a pig roast on the beach the first night. We walked to the buffet, only to be told the buffet was on the beach that night. And there were fireworks the one night we missed b/c we never knew they were happening. We also didn't know they were showing a movie in the courtyard, maybe more for the kids, but I would have a least been given the option. We didn't know there was a show at 9PM most nights (maybe all nights, I never found out the answer). We tried to go to guest services for an activities calendar, but they referred us to the Apple girl, who refered us to the front desk, who told us they didn't have them, and then we just gave up. One other annoying thing is the people on the beach trying to sell you stuff. I was in the water not even facing the beach and a girl was yelling "hey" over and over again at me to get me to buy pictures. Other boys walk up and down the beach trying to see if we like to "party" and wouldn't leave you alone. I was actually sleeping on a chair the one time, and a guy woke me up to take a picture with a snake. Not fun to be propositioned over and over again when you are trying to enjoy the beach.

Overall, the beach was the nicest I've been too, weather was beautiful all day long, resort grounds are nice, everything is very clean, but the staff is lacking, and so is the buffet food. Maybe it is because they are so new, and maybe they are understaffed and overworked, but the service really needs to be improved upon. I probably would not recommend this hotel to my family or friends. Not the service or food I would expect from a 5 star hotel.

Just got back from a weeks stay at the EdenH (May 3-May 10, 2008) and I will repeat what I saw someone else mention, if you do not have an enjoyable time here, take a look in the mirror and you will see the reason.

We went with our son (4.5 years) and daughter (2 years), and we all enjoyed a week in paradise. The weather was absolutely fantastic; the staff very warm and friendly; we met many other nice and personable guests from all over; the hotel, grounds, beach and pools are beautiful; the food plentiful and tasty; and there are lots of activities on and off site to keep you busy should you so desire.

One other important thing to mention, toward the end of the trip, my son got a high fever with vomiting and diarrhea. Thankfully a doctor is on call on the hotel premises 24 hours (this is a five star resort after all, contrary to some what some other reviews have suggested). She treated my son immediatly and referred us to a hospital clinic within 1 hour. A special thanks goes out to her for the wonderful and compassionate medical care! All the best!

Our vacation was May 3-10 and was our first family vacation with a 3 and 4 yr old. I really could not have asked for a better vacation! The hotel was beautiful and the staff mostly friendly (they love kids!). The pools were great - some loud, and some quieter. The beach was incredible. The food was good - especially the Asian. Here are some tips I would have liked to known before I went:

1. Mosquitos are BAD on the first floor. We were in 2164 and we should have been alerted to the problem when we saw all the guts splattered on the wall. The kids were eaten alive the first night. We killed all the mosquitos and they just keep coming. I think they come from the vents.
2. The rooms that face outwards from the hotel face a 30 ft black mesh wall and a walkway that the staff uses. Not pretty.
3. If you want an alcoholic drink you have to ask for the booze.
4. There are no adults allowed in the kids club and it's surrounded by an 8ft wall (... we weren't comfortable with leaving our kids here due to that)
5. There is no chair issue and no reason to worry.
6. There are lots of places for all to sit, eat, drink, be merry, and be entertained. In the courtyard, they play kids movies on the big screen every couple of nights which we really appreciated.
7. Open concept bathrooms - we had a door on our bathroom, and glass doors on the toilet, shower.... and then a 2ft tall by 8ft wide gap over the mirror - so although you couldn't see anything, you could hear it. I don't know what the point of that was.
8. Two restaurants are closed each night.
9. The restaurant pagers don't work in your room... you can't get your pager and go back to your room. If you get to the restaurant before 7pm you can usually get a table right away.
10. Blue wristbands... over the weekend of the 3rd, there were a bunch of "locals" in the hotel (not sure if this is every weekend, or for the slower period, employee discount or even Cinqo de Mayo) but the hotel was overbooked, kids were trying to take your stuff and people were cutting in lines. It was annoying. Magically it disappeared Sunday afternoon.

Ultimately we had a great vacation. We got just what we wanted - a week of fun with our kids, in a safe place. The bugs are the only reason we will not return to the area. We actually brought a mosquito net with us "just in case" and we all slept under it - the kids thought it was great to sleep in a tent. Had we known that other floors had less bugs, we would have moved.

We arrived at Edenh on May 2/08 it was raining but that did not stop us. The rest of the week not a drop of rain.
The hotel is beautiful and staff is amazing. The atmosphere is great. The bartenders were fabulous.
Check in was easy, it took about 5 minutes just signed some papers and off we went. Rammy the bellboy lead the way to the best room with the best view 1276. I do not know what everyones complaints are about. We had know problems with this hotel that ihas been opened for 5 months. Everything working and in order. My only complaint is that the Helicopters are flying by about every 10 mins. the Buffet food was luke warm and so was the A La cartes. But who cares we are there to have a relaxing holiday and that is exactly what my Husband and I did.
I would go back tomorrow if I could. We miss the people and the palm trees already. Go to this hotel and enjoy your self, do not worry about anything.